Table 5. Account Profiles
Profile
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Comments
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Address Profile and MSAG Profile
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Allows for validation of an address against a master street address guide (MSAG) data source or other external database. You can also use the MSAG Profile as an example for creating other profiles relevant to your company.
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Billing Profile
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Captures the bill run characteristics needed to invoice the customer for products and services. It is generally associated with a billing account. An account has one billing profile that can be used in multiple billing systems to produce a bill for the account.
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Customer Profile
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Contains information about an account when the customer is an organization rather than a residential account. Much of the profile information can be added automatically if your company imports this data into Siebel eEnergy from its billing software or customer information system.
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Energy Exemption Profile
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Provides information about the special status of a customer, such as if the customer has life support, is a senior citizen, or has a credit problem.
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Energy Statement Profile
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Records billing statement preferences, including number of copies, media, contact requesting the statement, as well as energy supplier and aggregator information.
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Financial Profile
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Contains information used to perform a credit check on the customer.
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Fraud Profile
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Contains information about the fraud status of an account. It allows end users to set fraud thresholds that, when exceeded, trigger a fraud alert.
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Loyalty Profile
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Contains information needed to predict customer churn, estimate debt risk, and identify upsell and cross-sell opportunities. When integrated with a third-party predictive modeling package, it displays scores generated by that software.
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Site Profile
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Contains detailed information about an account's location.
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