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Service Details View
The Service Details view provides information about service products and possible substitute products. The values are defined in the Product Administration Screen. All fields are read-only. Table 24 describes items in Field Service Details records.
NOTE: Serialized products are treated differently from non-serialized products. Whenever a serialized product is shipped or received, Field Service expects the right number of assets. For example, if four serialized hard drives are shipped or received, Field Service expects that four separate assets are entered.
Substitute Products Subview
The Substitute Products subview specifies the product that the Fulfillment Engine may use to fill an order when the specified product is unavailable from inventory. All fields are read-only.
NOTE: Multiple substitute products can be established in the Products Administration Screen.
The user chooses from products that are specified in the Products View. The Fulfillment Engine can choose this product if the specified product is unavailable and the Auto Substitute flag is set.
NOTE: Substitutions are unidirectional. Product A may substitute for Product B, but Product B cannot substitute for Product A unless that substitution is explicitly defined.
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Siebel Field Service Guide Published: 21 April 2003 |