Bookshelf v7.5: Service Details View

The Service Details view provides information about service products and possible substitute products. The values are defined in the Product Administration Screen. All fields are read-only. Table 24 describes items in Field Service Details records.

Table 24. Selected Items in the Service Details View
Item	Description
Allocate Below Safety	A check box that indicates the Fulfillment and Part Locator Engines can allocate this product when its level in inventory is below the safety level.
Auto Substitute	A check box that indicates the Fulfillment and Part Locator Engines can automatically substitute a product.
Auto Allocate	A check box that indicates the Fulfillment and Part Locator Engines can allocate this product. If this box is unchecked, the engines do not allocate this product.
Field Replaceable	A check box that indicates this item may be replaced at the customer site. This is informational only.
Lead Time	The wait time for the product to arrive. Allows the user to order the part with enough lead time to serve the customer.
MTBF	Mean time between failures; a measure of dependability of the product.
MTTR	Mean time to repair; a measure of the time required to repair the product.
Return Defective	A check box that indicates this item, if defective, should be returned to the service center, This is informational and has no effect on other fields or functions.
Serialized	A check box that indicates this product and all of its assets are serialized. Serialized products are treated in a different way. Whenever a serialized product is shipped or received, Field Service expects the right number of assets with serial numbers.
Tool	A check box that indicates this item is a tool used in service procedures. This is informational and has no effect on other fields or functions.

NOTE: Serialized products are treated differently from non-serialized products. Whenever a serialized product is shipped or received, Field Service expects the right number of assets. For example, if four serialized hard drives are shipped or received, Field Service expects that four separate assets are entered.

Substitute Products Subview

The Substitute Products subview specifies the product that the Fulfillment Engine may use to fill an order when the specified product is unavailable from inventory. All fields are read-only.

NOTE: Multiple substitute products can be established in the Products Administration Screen.

The user chooses from products that are specified in the Products View. The Fulfillment Engine can choose this product if the specified product is unavailable and the Auto Substitute flag is set.

NOTE: Substitutions are unidirectional. Product A may substitute for Product B, but Product B cannot substitute for Product A unless that substitution is explicitly defined.