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Product Field Service Details View
The Product Field Service Details view provides the information used in locating and allocating products for use in field service activities.
NOTE: To navigate to the Product Field Service Details view, use the Show drop-down list in the More Info tab.
This view has two subviews, Inventory Options (see Inventory Options Subview) and Substitute Products (see Substitute Products Subview).
Table 81 describes items in Product Field Service Details records.
Table 81. Selected Items in the Product Field Service Details View Item Description Allocate Below Safety A check box that indicates the Fulfillment and Part Locator Engines can allocate this part when its level in inventory is below the safety level (see Product Inventory View). This check box also appears in the Products view (see Products View). Auto Allocate A check box that indicates the Fulfillment and Part Locator Engines can allocate this part. If this box is unchecked, the engines do not allocate this product. This check box also appears in the Products view (see Products View). Field Replaceable A check box that indicates this item may be replaced at the customer site. This is informational and has no effect on other fields or functions. Lead Time The vendor's response time in minutes. MTBF Mean time between failures; a measure of dependability of the product. MTTR Mean time to repair; a measure of the time required to repair the product. Return Defective A check box that indicates this item, if defective, should be returned to the service center. This is informational only. Revision The current version of the product. This is copied to new asset records. Serialized A check box that indicates this product is serialized. Serialized products are treated in a different way. Whenever a serialized product is shipped or received, the application expects the right number of assets with serial numbers. Ship carrier The default carrier for the selected product; for example, UPS or FedEx. Ship Via The default mode of transportation; for example, Air, Ground, or Sea. Status The status of a product; for example, production, obsolete, or prototype. This is copied to new asset records. Tool A check box that indicates this item is a tool used in service procedures. This is informational and has no effect on other fields or functions.Inventory Options Subview
The Inventory Options subview sets the inventory locations for a product and determines how the Fulfillment Engine allocates a product from inventory or chooses a substitute when filling an order. It also sets the cycle counting default parameters for each product in inventory (see Cycle Counting and Replenishment). Table 82 describes items in Inventory Options records.
Substitute Products Subview
The Substitute Products subview specifies the products that the Fulfillment Engine may use to fill an order when the specified product is unavailable from inventory. The user chooses from products that are specified in the Products view (see Products View). The Fulfillment Engine can choose this product if the Auto Substitute flag is set.
NOTE: Substitutions are unidirectional. Product A may substitute for product B, but B cannot substitute for A unless that substitution is explicitly defined.
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Siebel Field Service Guide Published: 21 April 2003 |