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Locating Information

This chapter explains how to locate the information you need. You can use the following methods:

Query

Searches the database for a specific subset of data based on one or more conditions or criteria. For example, you may need to find all open service requests with a high priority. This query is performed in the Service screen with the query criteria of Status = Open and Priority = High.

Search

A text retrieval tool that allows you to perform searches for text within your application and in documents inside and outside your application. You can perform searches from anywhere within a Siebel application.

TIP:  You can define a default query for each screen so that when you access that screen, that query is applied to the data in that screen. For more information, see Setting Up Default Queries.


 Fundamentals 
 Published: 14 August 2003