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Reserving Assets

The audio/visual requirements for the meeting include a special projector that connects to a computer and displays the contents of the computer screen. The San Francisco location of the resort chain possesses only one such projector, so S. Ross must make sure that the projector will be available on the day of the event. She would like to reserve this projector from 7:30am to 5:30pm, so it can be set up and ready as soon as her event begins. As a start, she specifies it as a line item for the breakfast function, although the projector will not actually be needed until the meeting function begins.

S. Ross knows that the computer projector is classified as a Critical Resource in the product listings in eHospitality. Because it is a Critical Resource, if the projector is available on the day of the event, it should automatically receive a status of Booked when it is specified as a line item for a function. However, S. Ross notices that the status is Not Available. This is because the projector is booked for another event during the requested time period. S. Ross clicks the Assets subview tab, selects the projector in the assets list, and clicks Double Book to register her request for the projector.

Next, S. Ross clicks the Availability subview tab, to discover who has reserved the computer projector for the day she needs it. She discovers that the projector is reserved only from 7:30am to 8:30am, for a breakfast meeting by a community organization. The reservation was made by her immediate supervisor, Herman Wilson, who is a member of the organization. S. Ross discusses the situation with her supervisor. They decide that the projector can be moved into the room where the Siebel training is held between 8:30am and 9am, after the community breakfast has finished with it.

S. Ross moves the projector line item from the breakfast function to the morning meeting function, and notices that the status is set to Booked. She copies the line item and modifies it to specify that the projector will also be needed for the afternoon meeting function. The status is again set to Booked, so the projector is successfully reserved for the training event.


 Siebel eHospitality Guide 
 Published: 18 April 2003