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Real Time Marketing API Methods

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Real time marketing provides two Application Programming Interface (API) methods, RejectOffer() and IncrementDisplayCount() from My Offer Business component. These methods can be incorporated in the Siebel application as needed to collect the customer reject responses for an offer and number of times an offer was presented to a particular customer.

The Real-time Marketing API methods can be invoked from Siebel Business Processes (workflow), Runtime Events, Personalization Rules, Siebel Browser Script and Siebel eScript.

RejectOffer(). You can incorporate this method into Siebel applications to allow a customer to reject an offer. Offer suppressing rules will prevent the rejected offers from being presented during customer's subsequent inbound communication. The following is a list of input parameters:

Input Parameter	Description
Campaign Offer Id	Campaign Offer Id of an Offer
Contact Id	Customer Id
Reason Code	Reason Code from OFFER_REJECT_REASON LOV
Reason Comment	Comments about Rejection
Prospective Contact	false by Default, True if the Customer is a Prospect

IncrementDisplayCount (). Can be incorporated into Siebel applications to increment a count of the number of times an Offer was presented to a specific customer. Offer Status for Contact Business component can be used to retrieve display count information. The following is a list of input parameters:

Input Parameter	Description
Campaign Offer Id	Campaign Offer Id of an offer
Contact Id	Customer Id

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