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SMC Service Request Screen
Information relating to service requests is recorded and tracked in the views of the SMC Opportunities screen, as shown in Figure 19. A service request is a customer request for information about or assistance with products or services bought from a company.
The following lists the details for the SMC Service Request screen.
The following views are available from the SMC Account screen.
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Siebel Mobile Connector Guide Published: 18 April 2003 |