Bookshelf v7.5: Troubleshooting Key

Table 5 lists potential symptoms along with a cross reference to areas in the appendix you should refer to.

Table 5. Troubleshooting Key
For These Symptoms...	Refer to These Questions...
Login error when trying to log in to the Reference Configuration Sample For information on Reference Configuration Sample, see Using the Reference Configuration Sample.	Question. Are the parameters in the metadata.cfg file set to the correct values? Question. Are the parameters in the metadata.cfg file set to the correct values?
Script time out error when trying to run the Reference Configuration Sample For information on Reference Configuration Sample, see Using the Reference Configuration Sample.	Question. Have you changed the ASP Script time-out and session time out values?
Permission denied error when trying to run the Reference Configuration Sample For information on Reference Configuration Sample, see Using the Reference Configuration Sample.	Question. Did you change the values of the Execute Permissions and Application Protection options?
An error message is returned in XML output when sending XML commands using a Web browser	Question. Did you receive an error message in XML output when sending XML commands using a Web browser?
Cannot upload a file to the Siebel application	Question. Are you uploading the files programmatically or in a browser window?
Style sheets are being applied, but more data than expected is returned	Question. Are you trying to use the GetSMCUpdate method to retrieve an update for a particular field of a record? Question. Are you using the correct spelling and valid values for all commands, methods and arguments to SWE?
Cannot query simultaneously for many-to-many relationships between parent and child applets	Question. Is it possible to query simultaneously for many-to-many relationships between parent and child applets?
Alerts not being sent or received	Question. Are the alerts being received on the destination server?