Siebel Order Management Guide > Working with Orders >

Revising an Order

An end user can edit or revise a customer's original order. This is useful when adding or deleting products, and can also be used if an order has expired. Revising an order creates a new version of the same order. Revising helps an end user keep track of changes as the order evolves.

When an end user revises an order, the status field is automatically set to Pending.

NOTE:  When an end user revises an order, the original order becomes inactive and read-only.

To revise an order

  1. Navigate to the order you want to revise.
  2. In the Orders list or in the Order header summary, click the menu button and then click Revise.

    3. A new version of the order is created, with the same order number.

  3. Make the required changes to the order—add or remove line items, change attributes, or make additional changes.
  4. In the Order header summary, click Submit.

 Siebel Order Management Guide 
 Published: 18 April 2003