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Siebel Order Management Guide > Working with Orders >
Monitoring an Order
After an order has been submitted, an end user can monitor it by:
- Checking the Status of Order Fulfillment and Shipping. The end user can do this to make sure that it is being handled appropriately and to provide customers with information about order status and delivery.
- Checking the Order History. The end user can co this to see when the status changed and who made the change.
Checking the Status of Order Fulfillment and Shipping
An end user can check the status of an order for a customer. The end user may want to obtain order status from other applications.
To check the order status
- Navigate to the order you want to check.
- In the Order header summary, click Get Status.
If your order management process is integrated with a back office system, the Status field is updated with the current information.
- Click the Fulfillment view tab and review the information in the Line Items list, below the Fulfillment form.
- Click the Shipment view tab.
The Shipment list and the Shipment Details form below the list provide current details about the order.
Checking the Order History
An end user can see when the status of the order changed, and who made the change, by checking the information in the Audit Trail for the order. The specific changes that are recorded in the Audit Trail are determined by settings your company makes in the Application Administration screen. For complete information about setting up Audit Trail, see Applications Administration Guide.
To check the order history
- Navigate to the order for which you want to check history.
- Click the Audit Trail view tab.
You see the list of status changes in the Audit Trail list.
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Siebel Order Management Guide Published: 18 April 2003 |