Bookshelf v7.5.3: Troubleshooting

This appendix lists potential problems associated with setup and implementation of Siebel Search. Table 31 lists potential symptoms along with a cross reference to areas in the appendix you should refer to.

Table 31. Hummingbird Setup Troubleshooting Key
For These Symptoms	Refer to These Questions
Only Find objects show up (in Search Center). Error message says Search is not set up in Customer Search	(1), (2), (3), (4), (6)
Error when going to the Search Administration screens: "The Fulcrum library can not be loaded. The Fulcrum installation may not be set up correctly. Please contact your system administrator."	(1), (2), (4)
Index function is unavailable in the Search Administration view	(5)
Error when indexing	(4), (7), (8), (9), (10)
Zero records when indexing	(11), (12)
Expected records not found	(12), (13), (14), (15)
Error when searching search center (Fulcrum error)	(2), (4), (16), (17)
Advanced Search not working as expected	(18)