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Unicode Support

Siebel Smart Answer 7.5 is Unicode enabled. The RME API version included with Smart Answer 7.5 is version 5.0, which is Unicode enabled. Therefore it will categorize texts contained in Unicode formats. It is important to install the Unicode version of Workbench 5.5s for creating KBs to be used with Siebel Smart Answer 7.5. For more information on installing Workbench 5.5s, please see the Banter Workbench User's Guide on the third-party documentation CD-ROM. A KB created in an older version of Banter's Tools (such as RME Jumpstart for Siebel Smart Answer 7) can be imported into Siebel Smart Answer 7.5. Once this KB is imported into Smart Answer 7.5, it will be converted to Unicode.


 Siebel Smart Answer Administration Guide 
 Published: 23 June 2003