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Siebel Smart Answer Administration Guide
Training, Learning, and Feedback
Configuration and Implementation of Siebel Smart Answer
Prerequisites for Smart Answer Setup
Setting Up Smart Answer Manager
Best Practices for Smart Answer Implementation
Setting Up Smart Answer for International Deployment
Working with Smart Answer Content Types
Working With Smart Answer Settings
Working With Smart Answer Profiles
Creating a Manual Search Profile (Call Center or eService)
Creating an Auto Search Profile (For Service Requests)
Creating an eMail Response Profile
Importing the Knowledge Base File
Setting the Logging Level of the Smart Answer Log File
Enabling Smart Answer Server Component
Using Master/Slave Server Setup Configuration
Administering and Maintaining Smart Answer
Setting Additional Server Component Parameters
Checking Server Component State
Creating Additional Categories
Associating Templates and Solutions with Categories
Creating Additional Fields for Analyzing Incoming Messages
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Siebel Smart Answer Administration Guide Published: 23 June 2003 |