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A
administration
See Administering and Maintaining Smart Answer
audience for the guide 1
Auto Response, setting up
about and example 1
Auto Response threshold, adding to a category 1
component parameter, changing in Auto Response 1
default templates and solutions, setting up 1
auto search profile, creating 1
B
Banter Workbench, about and using with Unicode 1
See also Unicode Support
bootstrapping, described 1
C
Call Center
concept models, populating 1
manual search profile, creating 1
Service Requests, about returning information on 1
Smart Answer, about using 1
Catalog Administration, administering response groups 1
categories
See also Setting Up Auto Response
emails, number needed to train a category 1
knowledge base file, adding additional category to 1
No Training option, selecting 1
solutions or response templates, associating with 1
categorization engine, about 1
concept models, about building by the NLP engine 1
configuring Smart Answer
auto search profile, creating 1
eMail Response profile, creating 1
implementation, best practices 1
knowledge base file, copying into Siebel File System 1
knowledge base file, creating and training, list of tasks 1
knowledge base file, importing catalog and categories 1
logging level, setting 1
manual search profile, creating 1
Master/Slave server setup configuration, using 1
multiple knowledge base files, about using 1
multiple knowledge base files, configuring to use 1
prerequisite tasks 1
Smart Answer Manager, processing activity 1
Smart Answer Manager, reasons for creating instances 1
Smart Answer server component, enabling 1
content types
about and types of 1
Smart Answer content type, creating (procedure) 1
corpus
See Training, Learning, and Feedback
D
documentation, additional 1
Does this answer your question button, about using 1
E
eMail Response
concept models, populating process 1
process property value, overriding 1
Smart Answer, about using with 1
emails, about number needed to train a category 1
environment, setting up multilingual
about 1
setup steps, overview 1
eService
concept models, populating 1
manual search profile, creating 1
Smart Answer, about using with 1
F
feedback, about processing 1
G
guide
audience for 1
organization of 1
resources, additional 1
revision history 1
H
history of revisions 1
I
implementation, best practices 1
importing knowledge base file
about and tasks (list of) 1
KB catalog and categories, importing 1
Siebel File System, copying KB file into 1
incoming message
analyze content, adding additional field to 1
input argument, adding for analyzing message 1
input argument, adding for analyzing incoming messages 1
international deployment, setting up
about 1
setup steps, overview 1
J
Japanese, about support of double-byte character and sample project 1
K
KB catalog, frequently asked questions
See also Smart Answer KB Performance FAQ
analyzing performance of file 1
bootstrapping, described 1
emails, number needed to train category 1
file needs updating, about learning in file 1
importing new KB, and existing categories 1
importing same KB and solutions/templates, about associating again 1
keyword or learning, about priority of 1
loading into production without rebooting, about 1
message with multiple intents, about handling 1
performance, analyzing 1
Smart Answer, changing number of categories returned 1
training time, about 1
knowledge base file
See also Best Practices for Smart Answer Implementation
category, adding additional to KB file 1
caution, about using the file again 1
creating and training, list of tasks 1
importing catalog and categories 1
importing, during set up 1
KB catalog files, frequently asked questions 1
Mail Response profile, creating 1
multiple KB files, about using 1
multiple KB files, configuring to use 1
Response Groups, administering 1
sample KB file, about and installation of 1
Siebel File System, copying into 1
Smart Answer Manager, about setting up and importing KB file 1
storing information, about 1
knowledge base file, administering
See also Setting Additional Server Component Parameters
server component parameters, setting additional (table) 1
server component state, checking 1
tasks 1
knowledge base file, importing
See also Importing the Knowledge Base File
about and tasks 1
KB catalog and categories, importing 1
Siebel File System, copying KB file into 1
Knowledge Base name parameter, setting in the server component 1
L
LangIDer (Language Identifier), about 1
languages
double-byte characters, about support of and sample project 1
language identifier language, about 1
learning
about 1
building model concepts, about 1
load balancing
See Using Master/Slave Server Setup Configuration
log file, setting logging level 1
M
Master/Slave server setup configuration
rules and assumptions 1
setup scenario 1
setup steps overview 1
using, about 1
messages, adding additional field to incoming messages analyze content 1
See also Creating Additional Fields for Analyzing Incoming Messages
monolingual KB, about language support 1
multilingual environment, setting up
about 1
setup step, overview 1
N
No Training option, selecting for a category 1
O
Order number, about using in Response Templates 1
organization of guide 1
P
parameters, setting additional server component parameters (table) 1
Process Designer view, displaying 1
profile
auto search profile, creating 1
manual search profile, creating 1
R
resources, additional 1
Response Group
about 1
administering 1
Response Templates, about using Order number 1
revision history 1
rules, about applying and rule example 1
S
SADMIN, changing component parameter 1
Sequence number, using in Solutions 1
server component
See also Setting Up Smart Answer Manager
parameters, setting additional (table) 1
state, checking 1
service requests, creating auto search profile 1
setting up
See Importing the Knowledge Base File
Siebel applications, used by Smart Answer 1
Siebel Call Center
Siebel eMail Response
Siebel eService
See Creating a Manual Search Profile (Call Center or eService)
Siebel Server
See Best Practices for Smart Answer Implementation
Smart Answer (Categorization) languages, about 1
Smart Answer log file, setting logging level 1
Smart Answer Manager
See also Smart Answer Manager
about and Smart Answer 1
concept model, about building during training 1
feedback, about and processing by Siebel apps 1
knowledge base file, about using to store information 1
languages, supported 1
learning, about 1
server instance and KB catalog instance, reasons for creating 1
set up, processing activity during 1
training, about and using with other Siebel apps 1
Unicode enabled, about and install information 1
Smart Answer server component, enabling 1
Smart Answer settings, about and table of 1
Smart Answer, administering and maintaining
See also Setting Up Auto Response
Auto Response, setting up 1
categories, associating solutions or response templates with 1
incoming message, adding additional field to analyze content 1
knowledge base file, adding additional category to 1
No Training option, selecting for a category 1
rules, about applying and rule example 1
server component parameters, setting additional, procedure and table 1
server component state, checking 1
tasks overview 1
workflow process, adding additional field 1
Smart Answer, setting up
See also Setting Up Auto Response
knowledge base file, copying into Siebel File System 1
knowledge base file, creating and training, list of tasks 1
knowledge base file, importing 1
knowledge base file, importing catalog and categories 1
logging level, setting 1
Master/Slave server setup configuration, using 1
multiple knowledge base file, about using 1
multiple knowledge base file, configuring to use 1
prerequisite tasks 1
Response Groups, administering 1
Smart Answer Manager, processing activity 1
Smart Answer Manager, reasons for creating instances 1
Smart Answer server component, enabling 1
solutions
Auto Response, setting up default solutions 1
categories, associating with 1
Sequence number, about using 1
system administrator, changing component parameter 1
T
templates
Auto Response, setting up default templates 1
categories, associating templates and solutions with 1
training
building model concepts, about 1
concept models, populating process 1
U
Unicode, about and install information 1
W
Was this information helpful button, about using 1
Workbench 5.5s, about and install information 1
workflow process
additional field, adding 1
record, selecting on 1
Bookshelf Home | Contents | Index | Search | PDF |
Siebel Smart Answer Administration Guide Published: 23 June 2003 |