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Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Administering and Maintaining Smart Answer >
Associating Templates and Solutions with Categories
To create a template, see Siebel eMail Response Administration Guide. For information about creating and storing solutions, see Siebel Communications Server Administration Guide.
To associate solutions or response templates with categories
- Navigate to Site Map > Catalog Administration, and select a catalog.
- Locate your catalog name, then click the catalog name link.
The Categories screen appears.
- Click either the Solutions view tab, or the Response Templates view tab.
- Click New to add solutions or response templates.
NOTE: Solutions and templates must have been previously created to be added to categories.
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Siebel Smart Answer Administration Guide Published: 23 June 2003 |