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Siebel SmartScript Administration Guide
The SmartScript Administration Screens
Fundamentals of SmartScript Creation
Best Practices For SmartScript Construction
About the Script Designer and Page Designer
Adding Questions and Branches to Pages
Adding Pages and Branches to Scripts
Working with Questions, Answers, and Translations
Defining Question Text and Translations
Displaying Answers Within a SmartScript
Answer Types and Answer Control Choices
Storing User-Provided Answers From Sessions
Question Events Logic Sequence
Upgrading to SmartScript 7.5.3
Upgrading from a Previous Version of SmartScript
Converting a Script Wizard into a SmartScript 7.5.3 Script
Customizing a SmartScript User Interface
Controlling the Questions Displayed on a Page
About HTML in the SmartScript User Interface
Formatting Question Text Using HTML Tags
Using HTML to Modify the Design Template
Using Siebel Tools to Modify the SmartScript View
Verifying, Testing, and Invoking SmartScripts
Invoking SmartScripts Through the User Interface
Setting SmartScripts to Open Automatically
Setting Up SmartScripts in the Search Center
Invoking SmartScripts Through Siebel CTI
Invoking Scripts Through Siebel VB or Siebel eScript
Canceling, Finishing, and Resuming a SmartScript
Invoking a SmartScript from a Currently Running SmartScript
Invoking SmartScripts Through a Web or Email Link
Extending Scripts with Siebel VB and Siebel eScript
Improving Performance of Your Scripts
Standard Methods for All SmartScripts
Other Preprogrammed SmartScript Methods
Standard SmartScript Question Procedure
Other Preprogrammed SmartScript Question Methods
Sample Siebel VB and Siebel eScript Methods
Calling Siebel Assignment Manager
Importing and Exporting SmartScripts
Resolving Conflicts Encountered During Import
Overview of Customer Dashboard Configuration
Overview of Upgrade to the Customer Dashboard
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Siebel SmartScript Administration Guide Published: 23 June 2003 |