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Dynamic Data Capture with Siebel eSmartScript

Siebel eSmartScript allows you to deploy an interactive guide in a Web page to direct users down a path to find the right answer to their questions. The interactive guide continually asks users to answer questions to refine their search. Based on their answers, the guide continues down branching paths to find the correct answers. Siebel eSmartScript is completely integrated with Siebel SmartScript to allow you to define scripts using a single administrative user interface, and then deploy those scripts to either call center agents or to end users through the Web.

Siebel eSmartScript is configured through the same administrative screens used by SmartScript.

Existing SmartScripts can be deployed with little or no additional configuration. Application configurators and administrators need only expose the eSmartScript view, and the rest of the views, applets, and so on will be generated dynamically.

Siebel eSmartScripts can dramatically simplify Web configuration by making applications more data-driven. Additionally, Siebel eSmartScripts are relatively easy to configure, deploy and administer.

For more information about Siebel eSmartScript, refer to Siebel SmartScript Guide.


 Siebel Tools Reference
 Published: 20 October 2003