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Siebel Universal Customer Master Applications Reference for Industry Applications > Siebel UCM Applications Scenarios > Siebel Universal Customer Master Scenario 1 >
Existing Implementation
With this large number of business ventures and offices, the financial institution found itself using a myriad of applications for individual business units. Even in the same business units, different departments (HR and Accounting, for example) functioned on different back-office systems, which included multiple front office applications and multiple middle-tier systems, and various applications that stored subsets of customer information. Client, partner, and product information is spread across multiple IT systems. A large percentage of the IT budget for this institution is spent on maintenance and integration of these applications. However, removing or expanding the functionality of these legacy systems is difficult and costly.
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Siebel Universal Customer Master Applications Reference for Industry Applications Published: 18 April 2003 |