Table 11. Siebel Universal Queuing Business Objects
Business Object
|
Description
|
Business Components
|
UQ Alarms Errors
|
Use for alarm and error messages.
|
UQ Alarm Errors
|
UQ Employee Statistics
|
Use for employee related statistics.
|
UQ Agent Journal
UQ Agent Journal Summary
UQ Agent Media Statistics
UQ Agent Statistics
|
UQ Media
|
Use to relate channel information, such as channel name, recoverability, service level, and service level percentage.
|
UQ Media
|
UQ Media Statistics
|
Use for both real-time and historical media statistics.
|
UQ Historical Media Statistics
UQ Media Statistics(Reg)
|
UQ Routes
|
Use for both real-time and historical route statistics.
|
UQ Historical Route Statistics
UQ Route Statistics(Reg)
UQ Routes
|
UQ Work Items
|
Use for work item journal after completion of a work item.
|
UQ WorkItem Escalation History
UQ WorkItem Properties
UQ WorkItem State History
UQ WorkItems
|
