Bookshelf v7.5: Logging into Your Siebel Application

Logging into Your Siebel Application

This section provides basic instructions for logging into your Siebel application through these Siebel client types:

Siebel Dedicated Web Client

Siebel Mobile Web Client

Siebel Web Client

Before logging in, review requirements described in this book or related documents. Also note the following issues:

After the Siebel Database has been installed, users will be unable to use the Siebel application until the license key for a base Siebel application has been entered into the Siebel Database. You do this using the Siebel Dedicated Web Client or Siebel Tools. Additional licenses or licenses for optional modules can be entered subsequently using the Siebel Web Client, as well as the Siebel Dedicated Web Client or Siebel Tools.

For detailed information, see Applications Administration Guide.

The user name and password used to log into Siebel applications must be those of an employee with a valid position and division defined in the Siebel Database. Therefore, the first time you log into the server database, do so as an administrator. Use SADMIN as the user name and password. Then you can set up other users as employees with defined positions and responsibilities.

For more information on setting up employees, see Security Guide for Siebel eBusiness Applications.

To log into your Siebel application using the Siebel Dedicated Web Client

Double-click one of the Siebel shortcuts in the program folder, such as Siebel Call Center.

Specify the Server database and click OK.

The first time you log into the Server database, the system prompts you to enter your site's license key number, which is located on your CD-ROM case.

Enter your license key number in the dialog box that appears and click OK.

If you see a warning message dialog box, click OK, and then enter your license key number in the dialog box that appears.

NOTE: If you need to access license keys at a later time, such as to enter additional license keys, navigate to the Site Map, then choose Application Administration > License Keys.

To log into your Siebel application using the Siebel Mobile Web Client

Double-click one of the Siebel shortcuts in the program folder, such as Siebel Call Center.

Specify the Local database and click OK.

NOTE: When logging into a local database for the first time, users are automatically prompted to connect to the Siebel Server and download the local database. Users should attempt this only after a local database has been extracted for them.

For more information on Siebel Remote and extracting local databases, see Siebel Remote and Replication Manager Administration Guide.

To log into your Siebel application using the Siebel Web Client

Open your Web browser.

Go to the URL for your Siebel application.

The Siebel application you are connecting to is already configured to work with a specific database. You do not need to specify a database to connect to.