Siebel Wireless Administration Guide For Financial Services > Using Wireless eFinance and eInsurance > Common Scenarios >

Usage Scenario for Siebel Wireless Service

This scenario is based on a field service worker who needs to investigate service requests and update an activity.

Managing Your Service Requests

You can manage service requests (SRs) by following the steps and suggestions in this section.

  1. View service requests by selecting the SRs link from the Main Menu.

    2. The SR view appears with a list of service requests including service request numbers.

  2. Select the service request number you are interested in.

    3. The SR detail view appears showing details for the service request you selected.

  3. Review the activities associated with the Service Request by selecting the Activities link.

    4. The Activities view appears showing the activities associated with the SR.

  4. View the details of an activity by linking to the activity you are interested in.

    5. The Activity view appears showing the details for the activity in which you are interested.

  5. Enter a comment by linking to the Comments view and typing the comment.
  6. Click the OK soft key and then choose Submit.

    7. The Activity detail view appears, showing the comment you just entered.

  7. Select the Main Menu link to return to the Main Menu.

    8. The Main Menu appears.


 Siebel Wireless Administration Guide For Financial Services
 Published: 18 April 2003