Siebel eMail Response Administration Guide >

Global Deployment Setup and Configuration

This chapter covers setup and configuration topics for multilingual, Unicode database, or non-Unicode database deployments. Siebel eMail Response setup and configuration steps are the same for each deployment type. For more information, see Global Deployment Guide.

Siebel eMail Response can be configured to handle email in multiple languages, receiving messages in multiple languages and responding to messages in the sender's language. Using Assignment Manager or Universal Queuing, Siebel eMail Response can route messages to the appropriate agents based on language. For more information, see Siebel Assignment Manager Administration Guide or Siebel Universal Queuing Administration Guide.

Additionally, Siebel Smart Answer can be used to detect the language of some incoming email messages, automatically interpret a customer's request, and suggest responses in the original language of the messages. For more information, see Siebel Smart Answer Administration Guide.

For more information, see Release Notes and Global Deployment Guide.


 Siebel eMail Response Administration Guide 
 Published: 21 April 2003