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Numerics
7.x, upgrading to
Communications drivers and profiles 1
My Incoming Email and All Incoming Email views 1
Siebel eMail Response business services and workflow 1
Siebel eMail Response templates 1
A
access groups
category, assigning to 1
filter objects, using to 1
agents
agent's reply, processing 1
eMail Response, about using 1
implementation team, as part of 1
architecture
customer sends an email process, described 1
process and overview (diagram) 1
server components process incoming email, described 1
ASCII and email, support of 1
Assignment Manager
about using 1
routing email, about using to 1
ATT_OriginalMessageText file, determining to delete file 1
audience for guide 1
automatic acknowledgment message
defined 1
automatic response, about 1
automatic suggestion, about 1
B
business analyst, as part of implementation team 1
business components, enabling to use as substitutions 1
business service term, defined 1
business services
about 1
Inbound Email Database Operations business service, methods and input arguments (tables) 1
Inbound Email Manager business service, methods and arguments (table) 1
C
Call Center, about using with eMail Response 1
catalog
access group, assigning to 1
category, creating in a catalog 1
creating, about 1
defined 1
Process Message workflow, creating catalog for 1
category
access group, assigning to 1
catalog, creating in a 1
creating, about 1
solution, associating with a 1
template, associating with 1
Client Send Email workflow
about and process diagram 1
modifying 1
closing templates, about using 1
communications driver profile
See also Setting Up Communications Driver Parameters
caution, deleting 1
creating (procedure) 1
creating, about 1
deleting 1
parameter overrides for a profile, assigning 1
planning 1
setting up, about 1
communications drivers
See also Setting Up Communications Driver Parameters
parameters, setting up 1
setting up, about 1
Communications Inbound Manager, starting
about and reasons for stopping and restarting 1
auto restart, verifying 1
component definition, cannot find 1
process definition, cannot initiate 1
Server Administration screen, using to start 1
server component task auto-start, about 1
server manager command line, using to start 1
stopping 1
stopping using the server manager command line 1
communications server, setting up
about 1
communications driver parameters, setting up 1
communications driver profile, about setting up 1
communications driver profile, creating 1
communications drivers, about setting up 1
response group, creating 1
setting up tasks 1
communications templates
creating 1
installing for global deployment 1
component definition, cannot find 1
configurable process, about 1
contacts, about identifying using email addresses 1
create activity (workflow subprocess)
about and process diagram 1
customer, reply returned to from Communications Server 1
D
decision point term, defined 1
deploying Siebel eMail Response
implementation team, list of 1
international environment, about implementing in 1
ways to deploy 1
developer, as part of implementation team 1
dictionary
default dictionary, about 1
personal dictionary, about 1
E
accounts, setting up for supported languages 1
ASCII, support of 1
key-word based email, about 1
structured email processing, about 1
email address
account ID, recapturing example 1
contacts, about identifying using 1
email sender's email address, about authenticating 1
Lookup Sender business service, about 1
sender's address, authenticating using alternate email address 1
sender's email address, using employee email address to authenticate 1
email processes
customer sends an email, architecture process described 1
routing and queuing methods 1
server components process incoming email, architecture process described 1
email response administrator, as part of implementation team 1
email sender's email address, authenticating
about and diagram 1
account ID, recapturing example 1
employee email address, using to 1
Lookup Sender business service, about 1
sender's address, using alternate email address 1
Enable Test Mode process, setting up 1
F
features
keyword-based email, about 1
structured email processing, about 1
unstructured email, about 1
Web-form email, about 1
follow-up message term, defined 1
free-form messages, about 1
G
Get Subject Keyword (workflow step), about and process diagram 1
global deployment
deploying eMail Response internationally, about 1
deploying internationally, tasks performed 1
email accounts, setting up for supported languages 1
implementing eMail Response in 1
international deployment, about language limitations 1
international deployment, about setting up 1
international deployment, configuring response groups for 1
international deployment, creating templates for 1
international deployment, setup tasks prerequisites 1
language packs and communications templates, installing 1
planning for 1
greeting templates, about using 1
guide
audience for guide 1
organization of 1
resources, additional 1
H
Help Sub Process (SR Help workflow), about 1
HTML wrapper templates
about and creating 1
Client Send Email workflow, modifying 1
communications template, creating 1
creating (procedure) 1
I
implementation team, list of 1
inactive workflow process, revising and activating 1
Inbound Email Database Operations business service, methods and inputs arguments (tables) 1
Inbound Email Manager business service, methods and arguments (table) 1
Inbound Email message, processing overview 1
Internet SMTP/POP3 Server driver, about using 1
See also How the Internet SMTP/POP3 Driver Processes Email Messages
J
junk email
configuring to find, about 1
decision points, adding keywords to 1
junk message processing, setting up 1
looking for junk mail, about and process diagram 1
junk message, setting up processing 1
K
keyword-based email, about 1
L
language detection, Siebel Smart Answer 1
language field, viewing 1
language packs
installing for global deployment 1
international languages, about support of 1
language support
about 1
international implementation 1
planning 1
Spell Check 1
languages
email accounts for supported languages 1
international deployment, about language limitations 1
legal dictionaries, availability of 1
Lookup By Org? (workflow decision point), about and process diagram 1
Lookup Sender business service
See also About the Lookup Sender Business Service
about 1
M
Manual assignment, about using to route email 1
manual routing, about 1
Marketing, about using with eMail Response 1
medical dictionaries, availability of 1
Message processing workflows, about 1
message threading, defined 1
Microsoft Windows, code page restrictions 1
multiorganization, about 1
N
new message term, defined 1
nonconfigurable process, about 1
O
organization of guide 1
P
parameter overrides, profile
about 1
parsing message workflow
example, parsing message subjects for the campaign ID 1
example, parsing message text for campaign ID 1
parsing for new fields, about and example 1
steps, about and example 1
parsing process email, about 1
personal dictionary, about 1
planning deployment
about 1
business analysis 1
setup 1
preconfigured workflow processes, types of 1
process definition, cannot initiate 1
Process Designer process properties, about modifying process properties 1
Process Message workflow
catalog, creating for 1
create activity (workflow subprocess), about and process diagram 1
diagram 1
features of 1
find junk email, about 1
frequently used process properties (table) 1
parsing message workflow steps, about and example 1
process properties (table) 1
Process Simulator, about using 1
Process Simulator, running (procedure) 1
Route Email or Route Message (workflow subprocess), about and process diagram 1
Send Acknowledgement (workflow subprocess), about and process diagram 1
Smart Answer Enabled (workflow decision point), about and process diagram 1
workflow example 1
process properties
frequently used 1
modifying, ways to 1
Process Message workflow process properties (table) 1
Process Service Request workflow process properties (table) 1
types of 1
Process Service Request workflow
about and process diagram 1
account ID, recapturing example 1
email sender's email address, about authenticating 1
frequently used process properties (table) 1
Get Subject Keyword (workflow step), about and process diagram 1
Help Sub Process (SR Help workflow), about 1
Lookup By Org? (workflow decision point), about and process diagram 1
Lookup Sender business service, about 1
process properties (table) 1
Query Sub Process (SR Query workflow), about and process diagram 1
sender's address, using alternate email address 1
sender's email address, using employee email address to authenticate 1
Status Sub Process (SR Status workflow), about and example 1
Submit Sub Process (SR Submit workflow), about and process diagram 1
Update Sub Process (SR Update workflow), about and example 1
Process Simulator
about using 1
Enable Test Mode process, setting up 1
running (procedure) 1
profile parameter overrides, planning 1
Q
Query Sub Process (SR Query workflow)
about and process diagram) 1
example, adding query fields to the Search Spec workflow 1
example, how the request is processed 1
queuing methods, list of 1
R
release 7.x, upgrading to
Communications drivers and profiles 1
My Incoming Email and All Incoming Email views 1
Siebel eMail Response business services and workflow 1
Siebel eMail Response templates 1
replies, about Communication Server return reply to a customer 1
resources, additional 1
response group, creating
See also Creating a Response Group
about 1
caution, deleting a profile 1
creating (procedure) 1
input arguments, adding to a response group 1
profiles, associating with a response group 1
response groups
See also Creating a Response Group
international deployment, configuring response groups for 1
planning 1
process properties, modifying 1
response properties, upgrading 1
Response workflow, about and process diagram 1
Route Email (workflow subprocess), about and process diagram 1
Route Message (workflow subprocess), about and process diagram 1
routing and queuing
about 1
methods, comparison table 1
planning 1
processes, about implementing 1
routing email, ways to 1
routing methods, list of 1
S
Sales, about using with eMail Response 1
scripts, about using to customize workflows 1
self-learning technology, about 1
Send Acknowledgement (workflow subprocess), about and process diagram 1
Server Administration screen, using to start Communications Inbound Manager 1
server component task auto-start, about 1
server components, about incoming email process 1
server manager command line
starting Communications Inbound Manager, using to 1
stopping Communications Inbound Manager, using to 1
service-level agreements, about 1
setting up
basic setup tasks 1
catalog and categories, creating 1
catalog, defined 1
Communications Inbound Manager, starting 1
communications server 1
eMail Response templates, using substitution fields 1
HTML wrapper templates, about and creating 1
planning 1
prerequisite tasks 1
routing and queuing processes, implementing 1
solutions, about using and creating email templates 1
template visibility, managing 1
templates, about 1
workflow processes, revising and activating 1
Siebel applications, about using eMail Response with 1
Siebel Assignment Manager
about using 1
routing email, about using to 1
Siebel Business Process Designer, about processing incoming email 1
Siebel Call Center, about using with eMail Response 1
Siebel Marketing, about using with eMail Response 1
Siebel Sales, about using with eMail Response 1
Siebel Service, about using with eMail Response 1
Siebel Universal Queuing (optional)
about 1
Siebel Universal Queuing, about using to route emails 1
simple template, creating 1
Smart Answer
about 1
caution, catalog and categories, about implementing 1
language detection, about using to 1
note, associating multiple solutions with an auto-response email 1
note, associating multiple templates with an auto-response email 1
Smart Answer Enabled (workflow decision point, about and process diagram 1
SMTP/POP3 driver
email directories and driver parameters 1
Inbound Email messages, processing overview 1
Internet SMTP/POP3 Server driver, about using 1
setting default driver parameters for 1
solutions
about 1
about using and creating email templates 1
category, associating with 1
creating and storing 1
decision table 1
deleting record from a list 1
spell-checking, default dictionary 1
Status Sub Process (SR Status workflow), about and example 1
structured email processing, about 1
Submit Sub Process (SR Submit workflow)
about and process diagram 1
example, parsing fields in incoming email 1
how it works and example 1
subprocess term, defined 1
system administrator, as part of implementation team 1
T
templates
about 1
access groups, using to filter objects 1
business components, enabling to use as substitutions 1
category, assigning access group to 1
category, associating with 1
communications template, creating 1
decision table 1
deleting a record from a list 1
filtering by assigning user preference default values 1
greeting and closing templates, about 1
HTML wrapper templates, about and creating 1
international deployment, creating templates for 1
simple template, creating 1
solutions, about using and creating email templates 1
substitution fields, about using 1
substitution fields, setting up workflow 1
visibility, managing 1
third-party universal queuing product, about using to route email 1
threading process email, about 1
troubleshooting
about 1
component definition, cannot find 1
process definition, cannot initiate 1
workflow process, cannot activate 1
U
universal queuing product, about using to route email 1
unstructured email, about 1
Update Sub Process (SR Update workflow), about and example 1
upgrading to release 7.x
Communications drivers and profiles 1
My Incoming Email and all Incoming Email views 1
Siebel eMail Response business services and workflow 1
Siebel eMail Response templates 1
User interface workflows, about 1
V
visibility, managing template visibility 1
W
Web-forms
about 1
creating, about 1
Windows, code page restrictions 1
workflow processes
caution, about modifying 1
caution, renaming eMail Response prebuilt workflow 1
inactive workflow process, revising and activating 1
revising and activating, about 1
selecting a workflow process 1
troubleshooting, cannot activate 1
workflow status, values of 1
workflows, understanding
preconfigured workflow processes 1
preconfigured workflows and viewing list of 1
Process Message workflow example 1
Process Message workflow process properties (table) 1
process properties, about modifying 1
process properties, types of 1
Process Service Request workflow process properties (table) 1
terms, defined 1
X
XML files, modifying test XML files 1
| Bookshelf Home | Contents | Index | Search | PDF | |
Siebel eMail Response Administration Guide Published: 21 April 2003 |