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Siebel eMail Response Administration Guide > Completing Typical Setup Tasks > Starting Communications Inbound Manager Tasks >

Server Component Task Auto-Start

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Communications Inbound Manager server component tasks can be set to start automatically when an instance of Siebel Server starts or restarts.

When Communications Inbound Manager starts, it looks for All Response Groups in which Startup = Automatic and Siebel Server = [current Siebel Server name]. If Communications Inbound Manager finds these properties, it automatically starts a component task for each corresponding response group.

NOTE:  There is one component task for each response group. If you have two or more response groups, two or more component tasks will be started automatically.

Communications Inbound Manager can start multiple component tasks, one for each response group. Each task has multiple subtasks, representing a workflow thread that can process inbound messages. If one of these subtasks fails, the current subtask ends (with a status of Complete), it signals the rest of the subtasks to end (with a status of Complete), and then the component task ends (with a status of Complete).

When a task fails, the following events occur:

An email message is sent to the email address defined in the Administrator Email Address field of the response group.
The administrator should check the log files that are attached to the email and identify possible causes of the server component task failure.
If it is a workflow step error, it can be fixed in the workflow.
If it is a profile error, the administrator verifies that the profile for the response group is valid.
The administrator manually restarts the server component task.

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