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Siebel Business Process Designer and Routing and Queuing Methods


You use Siebel Business Process Designer with routing and queuing products or methods to further automate your email interactions. Routing and queuing applications and methods assign incoming records to employees, positions, and organizations.

Your company can manage your email processes by using Siebel Business Process Designer with one of the following routing and queuing methods or by integrating eMail Response with a third-party routing and queuing application:

See Table 8 for a comparison chart that describes various routing and queuing methods and their advantages and disadvantages. For additional information about eMail Response routing and queuing requirements, see Revising and Activating Workflow Processes and Implementing Routing and Queuing Processes.


 Siebel eMail Response Administration Guide 
 Published: 21 April 2003