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Siebel eMail Response Administration Guide > Overview of Siebel eMail Response >

Siebel eMail Response Features

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This section presents an overview of the following eMail Response features:

Structured and Unstructured Messages
Responses Based on Service-Level Agreements (SLAs)
Siebel Business Process Designer and Routing and Queuing Methods
The Spell Check Feature
Siebel Smart Answer (Optional Module)
Multiorganization Features
Identifying a Contact Using Their Email Address

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