Siebel eMail Response Administration Guide > Troubleshooting eMail Response >

Cannot Activate Workflow Process

Description. When I activate eMail Response workflows in the Business Process Administration screen, the following error appears:

Cannot activate workflow process '<ProcessName>' version [<VersionNumber>]. Make sure it has 'In Progress' status.

How to diagnose. Verify the status of the workflow process that you are trying to activate.

Possible cause. You cannot activate a workflow process unless its status is In Progress.

How to resolve. You must select a workflow process, click Revise to create a new workflow process record with a status set to In Progress, and then click Activate. If the status of the workflow is not In Progress, use Revising and Activating Workflow Processes.

NOTE:  You do not have to change the workflow before you activate it. However, you must change the status to In Progress.


 Siebel eMail Response Administration Guide 
 Published: 21 April 2003