Siebel eMail Response Administration Guide > Understanding eMail Response Workflows > eMail Response - Process Message Workflow >

Test Mode Enabled? (Workflow Decision Point)

After modifying a workflow, test the changes to make sure they are working properly. To use the Process Simulator, the administrator must set up the workflow process to run in Test Mode. To modify and test changes to the workflow process, use the Process Simulator. See Figure 4 for an illustration of this process.

Figure 4. Test Mode Enabled?

Click for full size image

In the production environment, Communications Inbound Manager executes the eMail Response - Process Message workflow. In test mode, process properties for the workflow are loaded from an XML file, not dynamically loaded by the Communications Inbound Manager server component. This allows the administrator to modify each parameter individually.

To run the Process Simulator, the administrator must perform the following tasks:

To modify test XML files (Example)

  1. Copy the test XML files from the sample database subdirectory (sample\applications\email_response).

    2. NOTE:  Test XML files are installed when you install the Sample Database.

  2. Create a new directory on your Siebel Server. For example, c:\testmode.

    3. NOTE:  You do not need to use this exact location on your Siebel Server as long as you modify the XML file to reference the new directory. If the directory in which you copied the test mode files is not c:\testmode, you must modify the OrigMsgFile parameter in the XML file to match the directory you created for the files.

  3. Copy the test files from the sample database subdirectory to your newly created directory.
  4. Open the testmode.xml file in the text editor you use for these files.

    5. NOTE:  Files with the XML extension might be mapped to open in your web browser. If so, you should open the text editor and then open the file from the text editor.

  5. Use Table 4 to modify the required parameters.
  6. Save and close the XML file.

    7. Table 4. Output Arguments and Descriptions
    Output Argument
    Example of a Value
    Description
    CcList
    "replaceme@replaceme.com;test@test.com;casey_cheng@siebel.com"
    Optional. A semicolon-delimited list of email addresses in the CC field of the message, enclosed in double quotation marks.
    HasAttach
    N
    Do not modify.
    Loopback_spcCandidate
    N
    Optional. Changes to Y if the message is identified as a loop-back candidate.
    MsgClass
    IPM.Note
    Do not modify.
    OrigMsgFile
    c:\testmode\OriginalMessageText_3B88245D00000001.txt
    Optional. A file path pointing to the original message file.
    Prefix
     
    Do not modify.
    Received
    08/25/01 15:20:40
    Optional. The time the email server receives the message.
    ReceiverAddress
    replaceme@replaceme.com
    Required. Email address of a working Communications Server Profile on your server.
    ReceiverName
    replaceme@replaceme.com
    Required. Name of a working Communications Server Profile on your server.
    SenderAddress
    casey_cheng@siebel.com
    Required. Email address of the sender of the message.
    SenderAddrType
     
    Optional. Type of sender address.
    SenderName
    Casey Cheng
    Required. The text name of the message sender.
    SenderReplyNames
    The customer's name
    The text name to whom the reply will be sent.
    Sent
    08/25/01 15:20:26
    Optional. The time that the message was sent.
    SiebelChannelProfile
    replaceme@replaceme.com
    Required. Same as the ReceiverAddress.
    SiebelChannelType
    Email
    Do not modify.
    SiebelChannelTypeString
    POP3SMTP
    Do not modify.
    SiebelDriverEventName
    MsgRead
    Do not modify.
    SiebelDriverNotifyWhenDone
    0
    Do not modify.
    SiebelWorkItemID
    10-3SYAC##998778040:1
    Do not modify.
    Subject
    This is a test subject.
    Optional. Text in the subject line of an email message.
    TextNote
    Fundamentally, computers just deal with numbers.
    Optional. The plain text version of the email message body.
    TextNoteCharset
    us-ascii
    Do not modify.
    ToList
    test2@test.com
    Required. Email address to which the message was sent.

To set up the Enable Test Mode process

  1. From the application-level menu, choose View > Site Map > Business Process Administration > Workflow Processes.
  2. In the Queries drop-down list, select eMail Response - Inactive.
  3. In the Workflow Processes list, select the eMail Response - Process Message workflow and click Revise.
  4. Click the Process Properties view tab and change the Enable Test Mode process property to TRUE.
  5. Select the XmlTestFileName process property, and in the default string field, enter the complete directory path and file name of the test XML file.

    6. NOTE:  You must include the complete directory path to this file.

  6. Click the Process Simulator view tab and click Start.

    7. The Process Simulator starts. For more information about the Process Simulator, see Siebel Business Process Designer Administration Guide.


 Siebel eMail Response Administration Guide 
 Published: 21 April 2003