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Siebel eMail Response Administration Guide > Understanding eMail Response Workflows >
eMail Response - Process Message Workflow
Unstructured email messages should be processed using the eMail Response - Process Message workflow. The following are the primary features in this workflow process:
- Contact Lookup
- Commit time calculation (entitlement verification)
- Identify Language
- Analyze Message (message categorization)
- Suggest a reply
- Automatically respond with a reply
Figure 3 illustrates these features.
To set up the eMail Response - Process Message workflow, use this chapter, Completing Typical Setup Tasks and Siebel Business Process Designer Administration Guide.
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Siebel eMail Response Administration Guide Published: 21 April 2003 |