Bookshelf Home | Contents | Index | Search | PDF

Siebel eMail Response Administration Guide > Completing Typical Setup Tasks >

Setting Up Communications Server for eMail Response

---

Siebel Communications Server supports many communication channels used to communicate with customers through server components including Communications Inbound Manager and Communications Outbound Manager.

Communications Inbound Manager monitors email accounts (email addresses) by using communications driver profiles to check for inbound messages. Communications Outbound Manager uses communications driver profiles to handle outbound communications to customers.

You set up communications drivers and profiles to connect the communications server to your email server.

Communications drivers. Drivers specify the protocol used to access the email server, and driver parameters control the behavior of each driver. For example, the Internet SMTP/POP3 Server driver logs in to the POP3 server and checks for new mail at an interval set in the PollingInterval driver parameter.

You can use the same communications driver for different purposes. For example, you can associate the same communications driver to perform the following tasks:

Monitor multiple email accounts (addresses).
Monitor email addresses for other departments in your organization, such as an eMarketing outbound campaign.

NOTE:  Although you can use the same communications driver for multiple purposes, make sure that you set up a unique email address and response group for each group and purpose.

CAUTION:  Changes made to a communications driver's parameters affect everyone who uses that driver. Therefore, the person in your organization who maintains communications drivers should make or approve all changes. See Siebel Communications Server Administration Guide for more information.

Communications driver profile. A driver profile specifies a specific mailbox for monitoring and rules (profile parameter overrides) for the way the driver should behave while monitoring that mailbox.

Communications drivers and profiles used for eMail Response allow Communications Inbound Manager to monitor mailboxes for inbound messages. Other communications channels, such as voice, use different communications drivers and profile types.

Each communications driver profile used by eMail Response processes both incoming and outgoing email. Therefore, each driver profile should be configured for both.

To set up Communications Server for eMail Response:

Set up your communications driver parameters to establish defaults for all profiles using this driver.
Create a communications driver profile for each email account that eMail Response will monitor (includes creating profile parameter overrides).
Create at least one response group (includes creating input arguments and associating a profile with a response group).

To accomplish these tasks, use this chapter and Siebel Communications Server Administration Guide.

Bookshelf Home | Contents | Index | Search | PDF