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Siebel eMail Response Administration Guide > Understanding eMail Response Workflows > eMail Response - Process Service Request Workflow >
Get Subject Keyword (Workflow Step)
The Get Subject Keyword step takes the text of the subject line and returns the first word in the subject line. The Subject Keyword = ? decision step uses this keyword to call the appropriate Process Service Request subprocess. See Figure 13 for an illustration of this process.
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Siebel eMail Response Administration Guide Published: 21 April 2003 |
