Siebel eMail Response Administration Guide > Global Deployment Setup and Configuration > Setting Up eMail Response for International Deployment >

International Deployment Setup Tasks Prerequisites

If your organization plans to support multiple languages, make sure to install the language packs for each of the languages supported. The language pack will install the templates used in eMail Response in a specific language. For more information on language pack installation, see the Siebel Server Installation Guide for the operating system you are using.

If you plan to use Siebel Assignment Manager to assign activities based on language, you need to enable the Assignment Management Group. For additional information, see Siebel Assignment Manager Administration Guide.

For additional information about using Siebel Universal Queuing to assign activities based on language, see Siebel Universal Queuing Administration Guide.


 Siebel eMail Response Administration Guide 
 Published: 21 April 2003