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Siebel eMail Response Administration Guide > Global Deployment Setup and Configuration > Setting Up eMail Response for International Deployment >

Installing Language Packs and Communications Templates

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When you install Database Language packs, the communications templates associated with eMail Response are installed. You can create additional templates to meet your business requirements, following best practices guidelines. See Creating Templates For International Deployment.

For example, when the customer installs the language packs, choosing French as the base language and English and German as additional languages, the installer installs the following templates:

Base language templates are installed as templ_name and templ_name_fra.
Additional templates are installed as templ_name_deu, templ_name_enu, and so on (based on the selected languages).

The templates have an English name with a suffix indicating the language and the contents of the templates are translated into the respective language. For example, the auto-acknowledgement template will be eMail Response - Auto Acknowledgment FRA and the actual content of the template will be in French.

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