Siebel eMail Response Administration Guide > Global Deployment Setup and Configuration > Setting Up eMail Response for International Deployment >

Creating Templates For International Deployment

When creating templates in international deployments, follow the convention of naming the templates in English with a language-code suffix (for example, MyNewTemplate_ITA). This will help maintain consistency. It is the naming convention used by Siebel Systems for translating the standard templates used by eMail Response into the languages Siebel Systems supports. It is recommended that you follow the same naming convention.

Additionally, if you create templates, additional logic must be added to the workflow so that they can be invoked from the workflow process and so that Workflow will be able to detect the language of the template.

For instruction on how to create templates, see Creating Templates, Catalogs, and Categories and Siebel Communications Server Administration Guide.


 Siebel eMail Response Administration Guide 
 Published: 21 April 2003