Siebel eMail Response Administration Guide > Global Deployment Setup and Configuration > Setting Up eMail Response for International Deployment >

Configuring Response Groups For International Deployment

To be able to reply to email messages in more than one language, you need to create a response group for each language and associate a profile with it. For example, if you plan to receive French messages, create a Response Group named "FRA Response Group" and associate the profile fra_support@yourcompany.com with the response group.

Each response group will monitor a particular language response group. You will need to create one response group per language. For example, the Communication Outbound Manager for French will monitor the profiles associated with FRA Response Group.

For each response group, you need to pass the MsgDefaultLanguageCode input argument (contains the default language of the email message) to the following workflows:

MsgDefaultLanguageCode is an argument in the workflow process. It specifies the language that the workflow process uses to set the language of an activity record created. For example, when a user sends an email to fra_support@yourcompany.com, an activity record is created and the language of the activity is FRA. Based on the activity language, Assignment Manager and Universal Queuing can assign the activity to the agent that handles French emails.

For more information on how to create profiles and response groups, see Setting Up Communications Server for eMail Response and Siebel Communications Server Administration Guide.


 Siebel eMail Response Administration Guide 
 Published: 21 April 2003