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Siebel eMail Response Administration Guide > Global Deployment Setup and Configuration > Setting Up eMail Response for International Deployment >

Language Support For International Deployment

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The following should be considered in an eMail Response international deployment:

Email addresses containing non-ASCII characters are displayed and processed correctly by eMail Response. However, when an outbound email contains non-ASCII characters in the email address, the non-ASCII characters are changed to Xs before the email is sent to the recipient.
One response group can handle only one language. If you support multiple languages, you need to set up a response group for each language.
Siebel eMail Response does not perform language detection. To detect languages, you must license Siebel Smart Answer. If you do not license Siebel Smart Answer, if an email message is sent to the wrong response group, the language of the activity record will be the default language that is specified in the input argument of the response group. For additional information about supported languages, see Siebel System Requirements and Supported Platforms.
Messages that are in languages that do not fall in the Windows code page 1252 or code page 8859-1 appear as undisplayable characters.

When you work with a monolingual or multilingual deployment or a non-Unicode database deployment, you might receive messages in languages that are not supported by the environment.

Because the Subject and Body cannot be converted, they appear as undisplayable characters. These emails are not processed by eMail Response, no activities are created, and the email is sent as an attachment in email format to the administrator for review (if you set up the administrator email profile).

Communications Inbound Manager allows the use of most widely-used character sets including 1252 / Latin-1, Shift-JIS, ISO-2022-JP (mail JIS), EUC-JP, and UTF-8.
When eMail Response replies to email messages, the prefix strings are in English and are not translated to the various languages supported.

For more information about supported languages, see Siebel System Requirements and Supported Platforms.

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