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Help Sub Process (SR Help Workflow)

The eMail Response - Process Service Request workflow invokes the eMail Response - SR Help workflow when the eMail Response - Process Service Request workflow does not detect a matching keyword as the first word in the Subject line of an incoming email. See Figure 14 for an illustration of this process. If the system does not find a contact in your database with a matching email address, the system sends an error notification to the sender, stating that a contact was not identified.


 Siebel eMail Response Administration Guide 
 Published: 21 April 2003