Siebel eMail Response Administration Guide > Understanding eMail Response Workflows >
Frequently Used eMail Response Process Properties
You can modify process properties using the following ways:
Siebel Business Process Designer process properties. If you modify process properties in the Process Properties tab, the changes apply to all instances of this workflow.
Communications Server response group input arguments. You can override process properties using response group input arguments. This change applies only to messages processed using that response group. For more information, see Completing Typical Setup Tasks.
In the eMail Response - Process Message workflow, process properties shown in Table 2 can be changed during a typical Siebel eMail Response deployment.
Table 2. Process Message - Frequently Used Process Properties
Name
|
Default Value
|
Description
|
AckTemplateName
|
eMail Response - Auto Acknowledge
|
The name of the template used for an Auto-Acknowledgement message.
|
Catalog Name
|
KB
|
The name of the catalog that stores the solutions and templates you use to respond to inbound messages.
|
CommOutboundMgrName
|
|
The name of the Siebel Server that transmits the outbound message.
|
Commit Time Entitlement Id
|
|
The workflow calculates the appropriate commit time, based on an entitlement.
|
Enable Assignment Manager
|
FALSE
|
If TRUE, Assignment Manager is enabled for email routing.
|
Enable Test Mode
|
FALSE
|
If TRUE, Test Mode is enabled and the workflow can be used in the Process Simulator. The XMLTestFileName parameter must also be specified.
|
Enable Universal Queuing
|
|
If TRUE, UQ is enabled for email routing.
|
Enable Lookup Sender By Organization
|
FALSE
|
If TRUE, contact lookup can be restricted to a specific organization.
|
Enable Smart Answer
|
FALSE
|
If TRUE, Smart Answer is enabled for Auto-Response and Auto-Suggest capabilities.
|
XmlTestFileName
|
|
The file path and file name of the XML file used for Test Mode.
|
In the eMail Response - Process Service Request workflow, process properties shown in Table 3 can be changed during a typical Siebel eMail Response deployment.
.
Table 3. Process Service Request - Frequently Used Process Properties
Name
|
Default Value
|
Description
|
SRHelpAckName
|
eMail Response - SR Help
|
The template used to respond when the Help keyword is processed.
|
SRQueryAckName
|
eMail Response - SR Query
|
The template used to respond when the Query keyword is processed.
|
SRStatusAckName
|
eMail Response - SR Status
|
The template used to respond when the Status keyword is processed.
|
SRStatusErrorAckName
|
eMail Response - SR Status Error
|
The template used to respond when the Status keyword is processed and an error is detected.
|
SRSubmitAckName
|
eMail Response - SR Submit
|
The template used to respond when the Submit keyword is processed.
|
SRUpdateAckName
|
eMail Response - SR Update
|
The template used to respond when the Update keyword is processed.
|
SRUpdateErrorAckName
|
eMail Response - SR Update Error
|
The template used to respond when the Update keyword is processed and an error is detected.
|
