Bookshelf v7.5: Siebel eMail Response Deployment

Siebel eMail Response Administration Guide > Overview of Siebel eMail Response >

Siebel eMail Response Deployment

You can implement eMail Response in the following ways:

To use only the eMail Response features, a base application such as Siebel Sales, Siebel Marketing, Siebel Service, or Siebel Call Center is required. Instead of configuring both eMail Response and the base application, only eMail Response needs to be configured. Using a Siebel base application as a foundation for your deployment of Siebel eMail Response can solve the immediate challenge of routing and processing a high volume of incoming email and can be an interim step before you implement a larger, more integrated solution.

The eMail Response add-on module (integrated solution) includes eMail Response features (without Siebel Service functionality) and can be added to many other Siebel applications, including Siebel Sales, Siebel Marketing, Siebel Service, and Siebel Call Center. For example, if you wanted only Marketing and eMail Response, you would purchase the Siebel Marketing base application and the eMail Response add-on module.

Siebel eMail Response is installed during the installation of your purchased Siebel base application package and does not require separate installation.

The following topics provide additional information about eMail Response deployment:

Designating an Implementation Team

Implementing eMail Response in an International Environment