Siebel eMail Response Administration Guide > Completing Typical Setup Tasks > Setting Up Communications Server for eMail Response >

Creating a Response Group

A response group defines behaviors (input arguments) for one or more profiles. Communications Inbound Manager processes each item based on the input arguments in the response group. When Communications Inbound Manager starts it searches for all active response groups and starts them. Because eMail Response processes are managed by Siebel Business Process Designer, response groups use the Workflow Process Manager business service and the RunProcess method for eMail Response work items as defaults.

After creating a response group, you assign input arguments that tell Communications Inbound Manager how to monitor incoming mail for all profiles in the response group. Input arguments allow you to define auto-acknowledgment messages, error messages, and business component fields. Each response group method has different input argument settings.

NOTE:  You cannot change the method name of a response group after you generate input arguments.

After assigning input arguments to a response group, you associate the response group with profiles (email addresses). All mail sent to these profiles will be handled as specified by the input arguments assigned to the response group.

CAUTION:  A profile should not be associated with more than one active response group or messages may be lost.

To set up All Response Groups, perform the following tasks:

CAUTION:  To delete a profile, you should delete it only from the response group. Do not delete it from the Profiles list because Communications Outbound Manager might be using it to send a message and emails could be lost.

To create a response group

  1. From the application-level menu, choose View > Site Map > Communications Administration > All Response Groups.

    2. The Response Groups list appears.

  2. On the Response Groups form, click New.
  3. Using information gathered during the planning process, complete the necessary response group fields. Use the values you chose in Step 5.

    4. Use Table 5 to complete the response group fields.

    Table 5. Response Group Fields
    Field Name
    Default Value
    Description
    Name
     
    Required. The name of the response group.
    Service Name
    Workflow Process Manager
    Required. Do not change.
    Method Name
    RunProcess
    Required. Do not change.
    Administrator Email Address
     
    Optional. You should complete this field. The email address to which a notification is sent when server errors occur.
    Description
     
    Optional. A field to enter notes about this response group. It is recommended that you include the behaviors that apply to all profiles in this response group.

The next task is to associate profiles with the response group.

To associate profiles with a response group

  1. Click the Profiles tab.
  2. In the Profiles list, click the menu button and choose New Record.

    3. The Add Communication Profiles dialog box appears, listing existing profiles.

  3. In the Add Communication Profiles dialog box, select profiles you identified in Step 5.

    4. Only profiles you have added will display on the list. To add more profiles, see To create a communications driver profile.

  4. Click the tab jump button to view and select additional profiles.
  5. Click OK to associate the selected profiles with the response group.

    6. The profiles appear in the Profiles list.

The last task in creating a response group is to add input arguments to the response group.

To add input arguments to a response group

  1. Click the Input Arguments tab.
  2. In the Input Arguments list, click the menu button and choose Generate Defaults.

    3. Default input arguments appear on the Input Arguments list.

    Default input arguments are based on the business service method. For a list of eMail Response process properties used as input arguments, see Frequently Used eMail Response Process Properties. For more information about frequently used input arguments, see Understanding eMail Response Workflows.

    See Table 6 for descriptions of the required fields.

  3. For the eMail Response - Process Message workflow, add the Catalog Name input argument:
    1. Click New.
    2. In the Name field, type Catalog Name.
    3. In the Value field, type the catalog name.

      4. You will create this catalog and its categories in the procedure named To create a catalog for the eMail Response - Process Message workflow.

  4. Add other new input arguments using information gathered during the planning process. Use the values you chose in Step 6.
    1. Click New.
    2. Type the name and value of the input argument exactly as they appear in the tables in Siebel eMail Response and Business Services.
  5. To delete an input argument record, click the menu button and choose Delete Record.

    6. Table 6. Input Arguments
    Field Name
    Default Value
    Description
    ProcessName
    eMail Response - Process Message
    Required. The name of the workflow process that processes eMail Response inbound messages.
    Change to eMail Response - Process Service Request for keyword-based response groups.
    RowID
     
    Default input argument. Not used.
    Catalog Name
     
    Required for the eMail Response - Process Message workflow.


 Siebel eMail Response Administration Guide 
 Published: 21 April 2003