Email Response Administrators
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Persons responsible for planning, setting up, and maintaining Siebel eMail Response and Siebel Smart Answer. They should have a working knowledge of their email client, drivers, Siebel application architecture, and general systems administration.
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Siebel Smart Answer Administrators
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Persons responsible for analyzing, planning, and implementing Siebel Smart Answer.
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Siebel Communications Server Administrators
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Persons responsible for understanding how eMail Response makes use of Siebel Communications Server, Siebel Universal Queuing, and other communication touch points.
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Other Application Administrators
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Persons responsible for planning, setting up, and maintaining any Siebel application to which Siebel eMail Response can be added as a component, for example Siebel Call Center administrators and Siebel eService administrators.
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Others with Some Administration Responsibilities
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Persons responsible for performing specific Siebel eMail Response tasks, for example creating templates and profiles.
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Siebel Application Developers
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Persons who plan, implement, and configure Siebel applications, possibly adding new functionality.
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Siebel System Administrators
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Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications.
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