Siebel eMail Response Administration Guide >

Introduction


 

This guide provides information necessary to plan, implement, administer, and maintain Siebel eMail Response.

This book will be most useful to people whose title or job description matches the following:

Email Response Administrators

Persons responsible for planning, setting up, and maintaining Siebel eMail Response and Siebel Smart Answer. They should have a working knowledge of their email client, drivers, Siebel application architecture, and general systems administration.

Siebel Smart Answer Administrators

Persons responsible for analyzing, planning, and implementing Siebel Smart Answer.

Siebel Communications Server Administrators

Persons responsible for understanding how eMail Response makes use of Siebel Communications Server, Siebel Universal Queuing, and other communication touch points.

Other Application Administrators

Persons responsible for planning, setting up, and maintaining any Siebel application to which Siebel eMail Response can be added as a component, for example Siebel Call Center administrators and Siebel eService administrators.

Others with Some Administration Responsibilities

Persons responsible for performing specific Siebel eMail Response tasks, for example creating templates and profiles.

Siebel Application Developers

Persons who plan, implement, and configure Siebel applications, possibly adding new functionality.

Siebel System Administrators

Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications.


 Siebel eMail Response Administration Guide 
 Published: 21 April 2003