Finding Information

You can use the table of contents, the index, or the search function to find topics in the document browser.

For information about searching the PDF version of the documentation, see PDF Search.

Using the Table of Contents or Index

To find topics in a single document using the table of contents

1. In the document browser, click the Contents tab.
2. Expand and collapse the book in the navigation pane to see a list of topics.
3. Click a topic title to display the topic in the content pane.

To find topics in a single document using keywords

1. In the document browser, click the Index tab.
2. Click the entry for which you want to see the corresponding topic.
   The topic appears in the content pane.

Using Search

See How Search Works for information about how the search function finds matching topics based on your criteria.

To search a single document for a term

1. In the document browser, click the Search tab.
2. Type the word or words to search for and click Search.
   Matching topics appear in the results list.
3. To display a topic, click its title in the results list.

To search all the documentation in the Siebel Bookshelf

1. Access the All Docs searchable view.
   At the home page, click the All Documentation link. At the All Documentation page, click the All Docs link.
   A document browser opens with the content of all documents in the documentation set.
   Note: Loading the application may take several moments.
2. Click the Search tab.
3. Type the word or words to search for.
4. From the Look In drop-down list, select the document you want to search, or leave the default (All Books in Bookshelf) to search all documents.
5. Click Search.
   Matching topics appear in the results list.
6. To display a topic, click its title in the results list.

How Search Works

Search follows the following rules when looking for topics in the documentation:

• You can enter one or more words in the search box.
  Results are determined by looking for matches on all words in the search box. If you entered more than one word, the topic that has all the words in the same topic will have the highest ranking in the results list.
• When searching All Docs, search looks for matches in all documents, or in the document you select from the Look In drop-down list.
• You can use an asterisk (*) as a wildcard character to find partial matches.
• Case is ignored; words can be uppercase or lowercase, or both.
• Words containing two letters or less are ignored; in addition, to improve the relevancy of the search results, the following words are automatically ignored:
  
  about after all also and another any are
  because been before being between both but
  came can come copyright corp corporation could
  did
  each
  figure for from
  get got
  has had have her here him himself his how
  inc into its
  like
  make many me might more most much must
  never now
  one only other our out over
  not
  reserved rights
  said same see should siebel since some still such
  table take than that the their them then there these they this those through too
  under use
  very
  was way well were what where which while who will with would
  you your
• Boolean searches are not supported. If you enter more than one word into the search box, it is the equivalent of an AND Boolean search.
• You cannot use quotation marks to find exact matches or to match on multiword phrases.
• You cannot search for words that contain an apostrophe.
  For example, to find topics containing user’s, type user in the search box.
• You cannot search solely for special characters, such as @, #, $, and so on.