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Contents
List of Figures
List of Tables
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Documentation Updates
Conventions
What's New in the Oracle Identity Manager Connector for BMC Remedy Ticket Management?
Software Updates
Documentation-Specific Updates
1
About the Connector
1.1
Certified Components
1.2
Certified Languages
1.3
Connector Architecture
1.4
Features of the Connector
1.4.1
Support for Limited Reconciliation
1.4.2
Support for Batched Reconciliation
1.4.3
Support for Both Full and Incremental Reconciliation
1.4.4
Support for Adding New Single-Valued Attributes for Reconciliation and Provisioning
1.5
Lookup Definitions Used During Reconciliation and Provisioning
1.5.1
Lookup Definitions Synchronized with the Target System
1.5.2
Other Lookup Definitions
1.6
Connector Objects Used During Target Resource Reconciliation and Provisioning
1.6.1
Tickets Attributes for Target Resource Reconciliation and Provisioning
1.6.2
Reconciliation Rule for Target Resource Reconciliation
1.6.3
Reconciliation Action Rules for Target Resource Reconciliation
1.6.4
Provisioning Functions
1.7
Roadmap for Deploying and Using the Connector
2
Deploying the Connector
2.1
Files and Directories on the Installation Media
2.2
Determining the Release Number of the Connector
2.3
Copying the External Code Files
2.3.1
Oracle Identity Manager Running on Microsoft Windows
2.3.2
Oracle Identity Manager Running on Linux or Solaris
2.4
Installing the Connector on Oracle Identity Manager Release 9.1.0.
x
or Release 11.1.1
2.4.1
Running the Connector Installer
2.4.2
Copying Files to the Oracle Identity Manager Host Computer
2.4.3
Configuring the IT Resource
2.5
Installing the Connector on Oracle Identity Manager Release 9.0.1 Through 9.0.3.
x
2.5.1
Copying the Connector Files
2.5.2
Importing the Connector XML File
2.5.3
Compiling Adapters
2.6
Configuring the Target System
2.6.1
Customizing the HPD:IncidentInterface_Create and HPD:Help Desk Forms for Each Target Application
2.6.2
Enabling Encryption
2.6.2.1
Enabling Remedy Encryption
2.6.2.2
AR System Encryption Error Messages
2.7
Configuring Oracle Identity Manager
2.7.1
Changing to the Required Input Locale
2.7.2
Clearing Content Related to Connector Resource Bundles from the Server Cache
2.7.3
Enabling Logging
2.7.3.1
Enabling Logging on Oracle Identity Manager Release 9.0.1 through 9.0.3.
x
or Release 9.1.0.
x
2.7.3.2
Enabling Logging on Oracle Identity Manager Release 11.1.1
2.7.4
Configuring Oracle Identity Manager for Request-Based Provisioning
2.7.4.1
Copying Predefined Request Datasets
2.7.4.2
Importing Request Datasets into MDS
2.7.4.3
Enabling the Auto Save Form Feature
2.7.4.4
Running the PurgeCache Utility
2.7.5
Updating the Lookup.BMCTKT.QueryAttribute Lookup Definition
3
Using the Connector
3.1
Performing First-Time Reconciliation
3.2
Scheduled Task for Lookup Field Synchronization
3.3
Configuring Reconciliation
3.3.1
Full Reconciliation
3.3.2
Limited Reconciliation
3.3.3
Batched Reconciliation
3.3.4
Reconciliation Scheduled Task
3.4
Configuring Scheduled Tasks
3.4.1
Configuring Scheduled Tasks on Oracle Identity Manager Release 9.0.1 through 9.0.3.
x
3.4.2
Configuring Scheduled Tasks on Oracle Identity Manager Release 9.1.0.
x
or Release 11.1.1
3.5
Performing Provisioning Operations
3.5.1
Direct Provisioning
3.5.2
Request-Based Provisioning
3.5.2.1
End User's Role in Request-Based Provisioning
3.5.2.2
Approver's Role in Request-Based Provisioning
3.6
Switching Between Request-Based Provisioning and Direct Provisioning on Oracle Identity Manager Release 11.1.1
4
Extending the Functionality of the Connector
4.1
Adding Custom Attributes for Reconciliation
4.2
Adding Custom Attributes for Provisioning
4.3
Configuring the Connector for Multiple Target Applications
5
Testing and Troubleshooting
5.1
Testing the Connector
5.1.1
Testing Partial and Batched Reconciliation
5.2
Troubleshooting Connector Problems
6
Known Issues
Index
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