This chapter provides an overview of the updates made to the software and documentation for the BMC Remedy Ticket Management connector in release 9.0.4.12.
Note:
Release 9.0.4.12 of the connector comes after release 9.0.4.5. Release numbers from 9.0.4.6 through 9.0.4.11 have not been used.The updates discussed in this chapter are divided into the following categories:
These include updates made to the connector software.
Documentation-Specific Updates
These include major changes made to the connector documentation. These changes are not related to software updates.
The following sections discuss software updates:
The following are software updates in release 9.0.4 and 9.0.4.1:
In this release of the connector, the Host, TimeStamp, Max_Retry, and Delay BMC IT resource parameters have been removed. The ServerName, LastReconTime, NoOfTrials, DelayBetweenTrials, and FullNameOfUser IT resource parameters have been added. For more information about parameters of the BMCTicket IT resource, refer to the "Defining IT Resources" section on page 2-7.
In the Known Issues list in Chapter 6, "Known Issues", the following item has been added:
"This release of the connector supports only the English language."
Some changes have been made in the directory structure for the connector installation files. These changes are reflected in the following sections:
Files and Directories That Comprise the Connector on page 1-5
In the "Compiling Adapters" section on page 3-6, the names of the adapters have been modified.
The following are software updates in release 9.0.4.2:
From Oracle Identity Manager release 9.1.0 onward, the Administrative and User Console provides the Connector Installer feature. This feature can be used to automate the connector installation procedure.
See "Installing the Connector on Oracle Identity Manager Release 9.1.0.x or Release 11.1.1" for more information.
From this release onward, the connector supports BMC Remedy AR System 7.1. Changes related to this software update have been made in the following sections:
Note:
BMC Remedy AR System 6.0 is desupported from this release onward.Lookup Fields Reconciliation
Ticket Reconciliation
Provisioning Module
Supported Functionality
Verifying Deployment Requirements
Customizing the HPD:IncidentInterface_Create and HPD:Help Desk Forms for Each Target Application
Defining IT Resources
Attribute Mappings Between Oracle Identity Manager and BMC Remedy Ticket Management
From this release onward, the connector supports the 12 languages listed in the "Certified Languages" section.
The following is a resolved issue in release 9.0.4.2:
| Bug Number | Issue | Resolution |
|---|---|---|
| 7646231 | The connector could be used only on an Oracle Identity Manager installation running on Microsoft Windows. | This issue has been resolved. The connector can now be used on Oracle Identity Manager installations running on Microsoft Windows, Linux, and Solaris.
See "Copying the External Code Files" for information about the required code files on each of the supported operating systems. |
The following is a resolved issue in release 9.0.4.3:
| Bug Number | Issue | Resolution |
|---|---|---|
| 8325232 | The connector did not work if you used a BMC Remedy server port other than port 0 for connector operations. | This issue has been resolved. You can now use any BMC Remedy server port (including port 0) for connector operations. |
The following are resolved issues in release 9.0.4.4:
| Bug Number | Issue | Resolution |
|---|---|---|
| 8469308 | If the target system was BMC Remedy 7.1, then no rows were returned from the target system during reconciliation runs. In addition, no error messages were recorded in the log file. | This issue has been resolved. Reconciliation now runs successfully on BMC Remedy 7.1. During a reconciliation run, records of all tickets that are closed (that is, the Status field is set to 5) are fetched into Oracle Identity Manager. |
| 8203695 | In a non-English environment, some of the text on the Administrative and User Console might have appeared in English because entries for these text items were not added in the resource bundles. | This issue has been resolved. The text items on the Administrative and User Console that were appearing in English in a non-English environment have been added in the resource bundles. Therefore, these text items are now being displayed in their respective locales instead of English. |
The DateFormat attribute has been added in the reconciliation scheduled task. You can use this attribute to specify the format in which date values are stored on the target system. During reconciliation, this date format is used to validate date values fetched from the target system.
See "BMC Ticket Reconciliation Scheduled Task" for more information.
The following are issues resolved in release 9.0.4.5:
| Bug Number | Issue | Resolution |
|---|---|---|
| 8940396 | You could not run the scheduled tasks for this connector when the BMC Remedy Ticket Management connector was installed along with this connector. | This issue has been resolved. The scheduled tasks can be run even when the BMC Remedy User Management connector is installed along with this connector. |
| 9060506 | Reconciliation did not work if the target system was BMC Remedy AR System 7.1 installed on a computer on which the German-language locale was configured. | This issue has been resolved. Reconciliation works even if the target system is BMC Remedy AR System 7.1 installed on a computer on which the German-language locale is configured. The Lookup.BMCTKT.QueryAttribute lookup definition has been introduced to address this issue. See "Updating the Lookup.BMCTKT.QueryAttribute Lookup Definition" for more information. |
The following are the software updates in release 9.0.4.12:
From this release onward, the connector can be installed and used on Oracle Identity Manager 11g release 1 (11.1.1). Where applicable, instructions specific to this Oracle Identity Manager release have been added in the guide.
See Section 1.1, "Certified Components" for the full list of certified Oracle Identity Manager releases.
From this release onward, the connector provides support for request-based provisioning on Oracle Identity Manager 11g release 1 (11.1.1).
See Section 3.5.2, "Request-Based Provisioning" for more information.
The following sections discuss documentation-specific updates:
The following documentation-specific updates have been made in releases 9.0.4.1 and 9.0.4.2:
In the "Customizing the HPD:IncidentInterface_Create and HPD:Help Desk Forms for Each Target Application" section, the instructions have been revised.
The limitation that the target system does not support SSL communication has been moved from the "Known Issues" chapter to the "Verifying Deployment Requirements" section.
The following are documentation-specific updates in release 9.0.4.3:
In the Using the Connector chapter, the "Configuring the Connector for Multiple Installations of the Target System" section has been removed. This feature is not supported by default.
In the "Verifying Deployment Requirements" section, changes have been made in the "Target systems" row.
The following are documentation-specific updates in release 9.0.4.4:
In the "Connector Architecture" section, the overview of the connector architecture has been modified.
The location for copying the arapi70.jar and arutil70.jar files has been modified in the following sections:
In the "Known Issues" chapter, the following issue has been removed:
Bug 8203695
In a non-English environment, some of the text on the Administrative and User Console might appear in English because entries for these text items have not been added in the resource bundles.
To work around this issue, you can create and add entries for these items in the resource bundle that you want to use. See Oracle Identity Manager Globalization Guide for more information. When you create entries, you must copy the key for each entry from the resource bundle for English.
The following are documentation-specific updates in release 9.0.4.5:
From this release onward:
The minimum certified release of Oracle Identity Manager is release 9.1.0.1.
The minimum certified release of JDK is release 1.4.2.
See "Verifying Deployment Requirements" for the complete listing of certified components.
Major changes have been made to the structure of the guide. The objective of these changes is to synchronize the guide with the changes made to the connector and to improve the usability of the information provided by the guide.
In Table 1-1, "Certified Components", the target system version has been updated from AR System 7.x to AR System 7.0 and 7.1.