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Managing Personal Contacts (PAB)

In this use case, users can manage their own personal contact list by adding, editing and deleting entries. To make online statements more readable, contact names can be displayed beside the caller or the called phone numbers. Table 37 lists and describes the features of the Business Manage Personal Contacts use case.

Table 37. Manage Personal Contacts
Feature
Description

Name

Business Manage Personal Contacts in the Personal Address Book (PAB).

Feature Area

PAB and CAB.

Primary User

Business administration user, manager user, and subscriber user

Trigger

The user selects My Account, Personal, Contacts menu option.

Configuration Points
  • UI field validation.
  • The number of contact attributes and validation rules can be increased or decreased to suite the service provider's requirements.

Notes
  • Alias or Name can be displayed beside phone numbers in both statement and report views.
  • Only one Personal Contact List for each user.

Main Path for Managing Personal Contacts

Oracle Self-Service E-Billing displays the user's complete Contacts List with the following required fields:

  • Alias (or Nickname)
  • First Name
  • Last Name
  • Number
  • Business or Personal Contact Category. The default is Personal.

The action makes available the following actions:

  • Add Contact
  • Edit Contact
  • Delete Contact
  • Search Contact
  • Print Contact List
  • Download (CSV) contacts

Alternate Paths for Managing Personal Contacts

Alternate paths can occur in the Managing Personal Contacts use case.

Add Contact Entry

The UI displays a blank contact entry form. The user enters the information and submits the form. Oracle Self-Service E-Billing creates a Contact List entry. The UI displays the updated Contacts list.

Edit Contact Entry

The user selects Edit for the contact to be updated. The UI displays the populated contact form. The user changes the attributes and settings and selects Submit. Oracle Self-Service E-Billing updates the contact entry in the Contact list.

Delete Contact Entry

The user selects Delete for the contact to be deleted. The UI displays a page requesting the user to confirm the delete operation and the user confirms. Oracle Self-Service E-Billing deletes the entry from the User's Contact list. Oracle Self-Service E-Billing updates and displays the Contact list.

Search Contact Entry

The user selects a contact attribute from the list and enters a search string. The default is an exact match. Wild cards can be used for starts with, ends with, and contains using asterisks before after or around the search string.

The user selects Search to submit the query. The UI displays the contacts in the Contact List that match the search criteria. The user selects Clear to reset the search parameters. The UI displays all the contacts in the Contact List.

Print Contact List

The user selects Print. The UI displays a printer-friendly version of the Contacts List with paging removed. The user selects the Print option on the browser to output the Contacts List to a printer.

    
Application Guide for Oracle Self-Service E-Billing (Business Edition) Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices.