Application Guide for Oracle Self-Service E-Billing (Business Edition)
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Enrolling and Managing Users
About User Characteristics
Viewing and Managing Company Profiles
Viewing and Managing Company Users
Enrolling a Company User (Administrator or Subscriber)
Enrolling a Company User (Manager)
Enrolling Multiple Users
Setting the Password and Security Question
Resetting a Password
Managing a User Profile
Setting a Preferred Language
Setting Account Lockout Status
Logging In to the Billing and Payment Application
Using the Timeout Feature
Logging Out
Managing Email Notifications
Statement Presentment
Viewing the Dashboard
Viewing a Billing Summary
Viewing a Statement Summary
Viewing an Account Summary
Viewing a Service Summary
Viewing a Usage Type Summary
Viewing Usage Details
Categorizing Transactions
Disputing a Transaction
Payment Use Cases
Creating a One-Time Payment
Setting Up and Managing Recurring Payments
Managing Payment Accounts
Viewing Payment Activity
About Payment Processing
Scheduling Payment Processing
About ACH Return Payment Processing
About Recurring Payment Processing
About Payment Synchronization to A/R
ACH Return Codes
Split-Bill Detail Transactions
Managing Corporate Contacts (CAB)
Managing Personal Contacts (PAB)
Analytic Reports
Reporting on the Billing Hierarchy
Reporting on the Business Hierarchy
Group Summary
Group Spending
Statement Billing Overview
Service Billing Overview
Account Billing Trend
Service Billing Trend
Service Details
Total Cost by Plan
Service Spending Trend
Account Billing Overview
Group Spending Trend
Top X Reports
Highest Spending Services
Highest Spending Services by Service Agreement
Most Expensive Calls
Longest Calls
Most Frequently Called Numbers
Most Frequently Called Number by Service Agreement
Most Frequently Called Number by Service Agreement Details
Most Frequently Called Destinations
Most Frequently Called Destination by Service Agreement
Most Frequently Called Destination by Service Agreement Details
Most Frequently Called Countries
Most Frequently Called Country by Service Agreement
Most Frequently Called Country by Service Agreement Details
Cost and Budget Management Reports
Group Budget Report
Service Budget Report
Report Settings
Budget Management
Cost Reallocation Setting
Using Hierarchies
Managing a Hierarchy
Creating Hierarchy Elements
Adding Hierarchy Elements
Removing Hierarchy Elements
Modifying Attributes of Hierarchy Elements
Moving Hierarchy Groups
Searching a Hierarchy
Hierarchy Administration
Creating a Hierarchy
Copying a Hierarchy
Importing a Hierarchy
Publishing a Hierarchy
Downloading a Hierarchy
Expiring a Hierarchy
Deleting a Hierarchy
Versioning Hierarchies
Versioning Billing Hierarchies
Managing a Versioned Hierarchy
Comparing Versioned Hierarchies
Customer Service Representative Use Cases
Overview of Customer Service Representative Use Cases
Enrolling the Initial CSR Administrator
Enrolling a CSR Administrator
Setting a CSR Password and Security Question
Resetting a CSR Password
Searching for CSR Users
Impersonating a User
Searching for an Organization
Viewing Organization Administrators
Editing an Organization Administrator
Searching and Modifying a CSR User
Adding a CSR User
Editing a CSR User
Managing a CSR Profile
Adding a CSR Administrator
Setting a Preferred Language (CSR)
Setting CSR Account Lockout Status
Viewing the Account Lockout Report
Reactivating a Locked Account