Application Guide for Oracle Self-Service E-Billing (Business Edition)


What's New in This Release


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Enrolling and Managing Users

About User Characteristics

Viewing and Managing Company Profiles

Viewing and Managing Company Users

Enrolling a Company User (Administrator or Subscriber)

Enrolling a Company User (Manager)

Enrolling Multiple Users

Setting the Password and Security Question

Resetting a Password

Managing a User Profile

Setting a Preferred Language

Setting Account Lockout Status

Logging In to the Billing and Payment Application

Using the Timeout Feature

Logging Out

Managing Email Notifications


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Statement Presentment

Viewing the Dashboard

Viewing a Billing Summary

Viewing a Statement Summary

Viewing an Account Summary

Viewing a Service Summary

Viewing a Usage Type Summary

Viewing Usage Details

Categorizing Transactions

Disputing a Transaction


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Payment Use Cases

Creating a One-Time Payment

Setting Up and Managing Recurring Payments

Managing Payment Accounts

Viewing Payment Activity

About Payment Processing

Scheduling Payment Processing

About ACH Return Payment Processing

About Recurring Payment Processing

About Payment Synchronization to A/R

ACH Return Codes


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Split-Bill Detail Transactions

Split-Bill Detail Transactions

Managing Corporate Contacts (CAB)

Managing Personal Contacts (PAB)


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Analytic Reports

Reporting on the Billing Hierarchy

Reporting on the Business Hierarchy

Group Summary

Group Spending

Statement Billing Overview

Service Billing Overview

Account Billing Trend

Service Billing Trend

Service Details

Total Cost by Plan

Service Spending Trend

Account Billing Overview

Group Spending Trend


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Top X Reports

Highest Spending Services

Highest Spending Services by Service Agreement

Most Expensive Calls

Longest Calls

Most Frequently Called Numbers

Most Frequently Called Number by Service Agreement

Most Frequently Called Number by Service Agreement Details

Most Frequently Called Destinations

Most Frequently Called Destination by Service Agreement

Most Frequently Called Destination by Service Agreement Details

Most Frequently Called Countries

Most Frequently Called Country by Service Agreement

Most Frequently Called Country by Service Agreement Details


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Cost and Budget Management Reports

Group Budget Report

Service Budget Report


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Report Settings

Budget Management

Cost Reallocation Setting


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Using Hierarchies

Managing a Hierarchy

Creating Hierarchy Elements

Adding Hierarchy Elements

Removing Hierarchy Elements

Modifying Attributes of Hierarchy Elements

Moving Hierarchy Groups

Searching a Hierarchy


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Hierarchy Administration

Creating a Hierarchy

Copying a Hierarchy

Importing a Hierarchy

Publishing a Hierarchy

Downloading a Hierarchy

Expiring a Hierarchy

Deleting a Hierarchy


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Versioning Hierarchies

Versioning Billing Hierarchies

Managing a Versioned Hierarchy

Comparing Versioned Hierarchies


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Customer Service Representative Use Cases

Overview of Customer Service Representative Use Cases

Enrolling the Initial CSR Administrator

Enrolling a CSR Administrator

Setting a CSR Password and Security Question

Resetting a CSR Password

Searching for CSR Users

Impersonating a User

Searching for an Organization

Viewing Organization Administrators

Editing an Organization Administrator

Searching and Modifying a CSR User

Adding a CSR User

Editing a CSR User

Managing a CSR Profile

Adding a CSR Administrator

Setting a Preferred Language (CSR)

Setting CSR Account Lockout Status

Viewing the Account Lockout Report

Reactivating a Locked Account

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Application Guide for Oracle Self-Service E-Billing (Business Edition) Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices.