Name

Managing Email Notifications

Functional Area

Notifications

Primary User

Business user or consumer user

Trigger

User options: My Account, Personal, Notifications

Roles and Permissions

• A user's personal notification settings can only be manually modified by the user who set them.
• The Oracle Self-Service E-Billing administrator shall override the user's notification preferences based on notification type, which can be set at the Oracle Self-Service E-Billing level.
• The Oracle Self-Service E-Billing administrator can configure any single notification type to be required for all users. This notification can be set at the Oracle Self-Service E-Billing level if the notification is available as a user-configured option.
• All users receive notifications for accounts for which they have access.
• Notifications are controlled by individual user preferences. If an administrator selects payment notification, the administrator receives notifications for all accounts to which the administrator has access. If a notification preference is deactivated, no notifications are made to the user. These notifications include notifications that are generated from the user's own actions.

Notification Types

Email notification types are:

• Bill Ready. Informs a user that his or her bills are ready for viewing online.
• Enrollment (B2B User). Informs a B2B user that he or she has been enrolled by a company administrator and that he or she must log in to complete the enrollment process.
• Enrollment (B2C User). Confirms that the consumer user has successfully enrolled and that he or she must log in to complete the enrollment process.
• Enrollment (CSR User). Confirms that the CSR user has successfully enrolled and that he or she must log in to complete the enrollment process.
• Enrollment (CSR Administrator User). Confirms that the CSR administrator has successfully enrolled and that he or she must log in to complete the enrollment process.
• Enrollment (ORG Administrator User). Confirms that the ORG administrator has successfully enrolled and that he or she must log in to complete the enrollment process.
• Enrollment (Migrated B2B User). Confirms that the migrated B2B user has successfully enrolled and that he or she must log in to complete the enrollment process.
• Enrollment (Migrated B2C User). Confirms that the migrated B2C user has successfully enrolled and that he or she must log in to complete the enrollment process.
• Enrollment (Migrated CSR User). Confirms that the migrated CSR user has successfully enrolled and that he or she must log in to complete the enrollment process.
• Job Alert Success. Confirms that a batch job was successful.
• Job Alert Failure. Notifies the administrator that a batch job failed.
• Recurring Payment Confirmation. Confirms that the user has been successfully enrolled in the automated bill payment program.
• Recurring Payment Configuration Update. Confirms that the user's recurring payment configuration has been updated.
• Recurring Payment Delete. Confirms that the user's recurring payment configuration has been deleted.
• Quick Payment. Confirms that the user submitted a one-time payment.
• Quick Payment Failure. Notifies the user that a one-time payment failed.
• Payment Due. Reminds the user that a payment is due in a configurable number of days in advance of the due date.

Notification Table

• Payment Scheduled. Informs a user that a scheduled payment is due.
• Payment Success. Confirms that a payment has been completed successfully.
• Payment Failure. Notifies a user that a payment transaction failed to process successfully.
• Payment Threshold. Notifies a user that the amount due exceeds the threshold he or she set for automated payment.
• Credit Card Expiration. Notifies a user that his or her credit card for payment is about to expire.
• Payment Account Create. Confirms that a payment account was successfully created.
• Payment Account Update. Confirms that a payment account was successfully updated.
• Payment Account Delete. Confirms that a payment account was successfully deleted.
• Batch Report Ready. Notifies the user that a report is ready for viewing.
• Login Password Changed. Confirms that a password as been changed successfully.
• End User Account Reactivated. Notifies an end-user that his or her suspended account has been reactivated.
• CSR User Account Reactivated. Notifies a CSR user that his or her suspended account has been reactivated.
• Migrated End-User Account Reactivated. Notifies a migrated end-user that his or her account has been reactivated.
• Migrated CSR User Account Reactivated. Notifies a migrated CSR user that his or her account has been reactivated.
• Password Expired. Notifies a user that his or her password has expired.

Standard Features

• Form validation.
• Batch processing of notifications.
• Instant processing of notifications (not in scope).

  NOTE:  For notifications that might typically require instant notification, such as User Enrollment, handle as a batch notification, when possible.

• API for instant notifications excludes consolidation of messages.

Configuration

• The message content for a notification is configurable.
• The service provider can configure any notification to be required for all users, for example, bill notification.

Notification Consolidation

• If a notification is generated by a user's action, there is one email for each user action.
• When a payment is made for multiple accounts, a single notification must have all account information for the scheduled payment. Notification is sent for each event, not for each account.
• Multiple batch notifications are consolidated by notification type to avoid multiple emails for a user. Consolidation occurs on an account basis so that all account activity by multiple users is consolidated into a single notification.

Personal Notification Preferences

Send an email if:

• My bill is ready for viewing.
• My payment is due in X days.
• My payment was submitted.
• My recurring payment is set up or modified.
• My recurring payment is less than the total amount due (threshold exceeded).
• My payment was made successfully.
• My payment failed.
• My credit card is about to expire.