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Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases >
Editing an Organization Administrator
Customer service representatives use this use case to edit details about an organization administrator. Table 91 lists and describes the use case functions.
Table 91. Editing an Organization Administrator
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Name |
Editing an Organization Administrator |
Feature Area |
CSR |
Users |
Customer service representative (CSR). |
Trigger |
The user chooses edit or delete on the View Organization Administrators page in the Search for Organization and Organization's Information use case. |
Preconditions |
The CSR has searched for an existing organization. |
Standard Features |
Password Reset - CSRs can reset Administrator passwords by changing the Password and Confirm Password fields and submitting. |
Configuration Points |
Edit Administrator Details:
- First Name
- Last Name
- User Name - Only characters and numbers allowed
- Password
- Confirm Password
- Email Address
- Role - List options
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Main Path for Editing an Organization Administrator
The following path describes this use case: 1 The CSR elects Edit Organization Administrator Details link.
- Oracle Self-Service E-Billing displays Edit Organization Administrator Details screen with the following information:
- First Name
- Last Name
- Password
- Confirm Password
- Email Address
- Role (Drop down; cannot change administrator to user)
- The user edits the administrator details and clicks Submit.
- Oracle Self-Service E-Billing displays Edit Administrator Details Summary page with the updated information.
Alternate Paths for Editing an Organization Administrator
Alternate paths can occur in this use case. The user can select Add New Administrator
The Add Administrator page appears.
The user can select to Impersonate Administrator
Oracle Self-Service E-Billing invokes the Impersonate User function for the Administrator
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