Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases >
Setting CSR Account Lockout Status
In this use case describes the trigger points that cause Oracle Self-Service E-Billing to lock a CSR user account, preventing the user from logging in to the Billing and Payment application. Table 98 lists and describes the Setting CSR Account Lockout Status use case functions.
Table 98. Setting CSR Account Lockout Status
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Name |
Setting CSR Account Lockout Status |
Feature Area |
Login and Authentication |
User |
CSR Administrator |
Trigger Points |
- On the Login page a user tries logging in to the Billing and Payment application more then five (configurable) times.
- During the Resetting a CSR Password flow, when a user tries more than five (configurable) times to enter his or her user name, account number, or service number.
- During the Resetting a CSR Password flow, when a user tries more than five (configurable) times to enter his or her security question or security answer.
- If the user (end user or CSR user), does not click the HTTPS link within four hours of being sent.
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Preconditions |
The CSR user is currently enrolled in the Billing and Payment application. |
Configuration Points |
- Number of incorrect entries on the Login page.
- Number of incorrect entries on the Resetting a Password flow - Password.
- Number of incorrect entries on the Resetting a Password flow - Security Question.
- Number of hours before the account locks during the HTTPS validation request.
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Notes |
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Main Path for Setting CSR Account Lockout Status
The following path describes this use case: 1 Oracle Self-Service E-Billing displays the Login page with an error message.
- Oracle Self-Service E-Billing sets the status flag in the database indicating this account has been locked, for one of the triggers.
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