|
Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases >
Viewing the Account Lockout Report
The CSR administrator displays a list of end user or CSR accounts that have been locked out of Oracle Self-Service E-Billing. Table 99 lists and describes the Viewing the Account Lockout Report use case functions.
Table 99. Viewing the Account Lockout Report
|
|
Name |
Account Lockout Report |
Feature Area |
Login and Authentication |
User |
CSR administrator |
Trigger |
The CSR administrative user logs in to the application and clicks the Reports (New) link next to My Profile. |
Preconditions |
The CSR user is currently enrolled in the Billing and Payment application. |
Main Path for Account Lockout Report
The following path describes this use case:
- Oracle Self-Service E-Billing displays a view listing the available reports:
- Locked Out Customer Accounts link
- Locked Out Customer Service Representatives link
- Locked Out Accounts Reactivated
- CSR Administrator clicks the Locked Out Customer Accounts Link. Oracle Self-Service E-Billing displays a report that shows:
- User ID
- Business Account Number - If the end user is tied directly to the ETL business account number, otherwise leave it blank.
- Service Number - If the end user is tied directly to a service number, otherwise leave it blank.
- First Name
- Last Name
- Locked Out Reason
- Incorrect Login
- Reset Password
- Security Question
- Account Expired
- Action - Re-Activate
- CSR Administrator clicks the Locked Out Customer Service Representatives Link. Oracle Self-Service E-Billing displays a report that shows:
- CSR User ID
- First Name
- Last Name
- Locked Out Reason
- Incorrect Login
- Reset Password
- Security Question
- Account Expired
- Action - Re-Activate
- CSR Administrator clicks the Locked Out Accounts Reactivated Link. Oracle Self-Service E-Billing displays a report which shows:
- CSR user ID or end user ID
- First Name
- Last Name
- Locked Out Reason
- Incorrect Login
- Reset Password
- Security Question
- Account Expired
- Date and time account was reactivated
Exceptions for Account Lockout Report
Exceptions can occur in the Account Lockout Report. No one in Oracle Self-Service E-Billing has been locked out and not reset
A message on the page states: No Accounts have been lockout, at this point in time.
| 
